The Ontario Airport Hotel & Conference Center, soon to become a Hyatt Regency, is seeking a detail-oriented and service-driven Housekeeping Supervisor to join our team during an exciting period of renovation and transformation. As we reimagine our hotel into a premier hospitality destination, this role plays a vital part in ensuring every guest room reflects Hyatt's standards of cleanliness, presentation, and care.
The Housekeeping Supervisor is responsible for supervising the daily operations of the Housekeeping team, with a strong emphasis on inspecting guest rooms, coaching Room Attendants, and maintaining exceptional quality standards. This position leads by example, promotes teamwork, and ensures every room is guest-ready before arrival.
Essential Duties & Responsibilities
- Supervise, coach, and support Room Attendants, Housepersons, and Public Attendants throughout each shift.
- Inspect assigned guest rooms, suites, public areas, and service areas to ensure Hyatt brand standards and hotel quality expectations are consistently achieved.
- Verify that each inspected room is clean, properly stocked, fully functional, and presentation-ready prior to releasing it for guest occupancy.
- Identify cleanliness, maintenance, or safety deficiencies and ensure corrective action is completed promptly.
- Provide real-time coaching and training to housekeeping colleagues to improve quality, efficiency, and consistency.
- Conduct room re-inspections as needed to ensure deficiencies have been corrected.
- Collaborate with the Front Office to prioritize arrivals, VIP rooms, group blocks, and special requests.
- Coordinate with Engineering regarding maintenance issues discovered during inspections.
- Monitor productivity while maintaining the highest quality standards.
- Ensure proper inventory levels of linen, guest supplies, and cleaning products.
- Promote safe work practices and ensure compliance with OSHA, Hyatt, and Company safety standards.
- Assist with scheduling, assigning daily boards, and monitoring colleague attendance and performance.
- Maintain accurate inspection records and communicate daily room status updates.
- Assist with onboarding and training new housekeeping colleagues.
- Respond promptly and professionally to guest requests and service recovery opportunities.
- Perform additional duties as assigned to support hotel operations.
Qualifications
- Minimum two (2) years of housekeeping experience in a hotel environment.
- Previous supervisory or lead experience preferred.
- Hyatt or full-service hotel experience preferred.
- Strong knowledge of housekeeping operations, cleaning procedures, and inspection standards.
- Exceptional attention to detail with the ability to identify and correct quality concerns.
- Strong leadership, coaching, and communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Basic computer knowledge and experience using hotel property management systems is preferred.
- Must be able to work flexible schedules, including weekends, evenings, and holidays.
Why Join Us? Our team is built on three core values: we're trustworthy, approachable, and just the right amount of visionary. As we transition into a Hyatt Regency, you'll have the opportunity to help shape the guest experience from the ground up. Your leadership will directly influence room quality, colleague development, and guest satisfaction while contributing to one of the region's most exciting hotel transformations.
Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.
Pay: $19.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
