Description:
Summary:
Performs a variety of duties in the operations area. May work on check processing, adjustments, return items, exception processing, statement rendering, bookkeeping, reconciling, etc. May perform only one or a combination of these or other related operations duties. Handles complex problems, fraud reviews, and has the ability to effectively communicate problem resolution with internal staff and customers.
Key Responsibilities:
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Reconcile non-post of checking, savings, general ledger, certificates of deposits, and safe deposit boxes to proper accounts and transaction codes.
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Monitors documentation and or activity on dormant and inactive accounts and apply Bank policy.
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Process foreign checks and foreign currency orders/deposits.
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Process Exceptions and Stop Payments daily.
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Process Debit Card Application and Charge Back disputes. Responsible for ATM resolution from customer and/or Bank personnel inquires.
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Process written statements of unauthorized ACH transactions.
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Process retail internet banking setups and requests.
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Responsible for the set-up and maintenance of Internet Banking enrollments for new and existing customers.
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Process Domestic and International wire transfers and ACH transactions.
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Reconcile redeemed Savings Bonds to general ledger.
- Process and mail statements and notices to customers daily.
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Review new accounts and account file maintenance for accuracy and proper documentation.
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Process Deposited Item Returns and ACH Returns.
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Perform a fraud review on electronic transactions via retail and business online banking services.
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Perform Thrive account report reviews and system processing verifications.
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Provide timely & accurate support for internal and external customers.
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Other tasks as assigned.
Supervisory Responsibilities:
No supervisory Responsibilities.
Requirements:
Qualifications:
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Excellent organizational and analytical skills.
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Must be knowledgeable or able to learn company products, services, and related information to perform each essential duty satisfactorily.
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Should have the knowledge and ability to use office equipment such as; telephone, computer, calculator, fax, and reference materials as well as various software packages.
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Must have the ability to remain calm and professional during peak periods of activity and manage multiple tasks simultaneously.
- Requires ability to prioritize and organize work, apply common sense, and proofread and edit documents for accuracy.
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Must have the knowledge and ability to communicate effectively with office staff, existing and potential customers, and insurance agency personnel.
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Must have the ability to work independently.
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Must have the ability to effectively use internal ticketing system for processing requests and form submissions.
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Excellent internal and external customer service and problem resolution ability.
Education and/or Experience:
High School Diploma or equivalent.
Certificates, Licenses, Registrations:
Not applicable.
Work Environment:
General office working conditions exist. Employee may experience sustained moderate/high periods of activity with multiple tasks being performed. They may experience communication with a variety of internal and external sources under favorable and unfavorable conditions. Noise level in the work environment is usually minimal.
