Department: User Support Services
Salary: $12.00 per hour
Description:
Non-College Work-Study - User Support Services
Duties:
- Provides first-tier technical support to students, faculty, and staff
- Performs lab opening and closing procedures
- Troubleshoots hardware/software problems
- Provides basic Blackboard Support
- Check-out lab equipment to students, such as laptops, books, or webcams
- Monitors the operation of the general computer lab, electronic classrooms, and open areas
- Assists with Software installations and PC imaging
- Greets students as they come into the general computer area
- Provides data entry for the Help Desk Ticketing System
- Answers Help Desk phone line as needed
- Performs other duties as assigned
Knowledge, Skills, and Abilities:
- Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications
- Knowledge of and experience working with a variety of wireless devices
- Should have basic software and hardware troubleshooting skills
- Must have a positive and professional attitude, be a team player, and be an effective communicator
Qualifications:
- Must be a current student at UHD
- Must be able to work the evening shift (4 pm to 9 pm) and/or split shift
- Must have prior customer service-related experience
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
