Note: Travel Requirements - Clean driving record over the past 7 years required.
-
Mobility: Ability to travel to various sites within the CRSA region of Iowa. ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%.
- Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel.
Essential Functions and Responsibilities
-
Regional Technical Support & Coordination (35%)
No overnight travel required
Endpoint Management & Automation (25%)
-
Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell
Application & Productivity Support (20%)
Network Infrastructure & Connectivity (10%)
-
Cisco and Meraki
Administration & Compliance (10%)
Requirements
-
Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.
-
Availability: Participation in an on-call rotation as necessary to support critical business functions.
-
Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
-
Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
-
Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
-
Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
-
ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.
