Artisan Boatworks, Inc. specializes in the new construction, restoration, storage, and maintenance of classic wooden boats. The Service Manager is responsible for ensuring client expectations are met by overseeing employees and subcontractors within the Service Department of the boatyard.
Hours and Pay: 40 hrs./week, Monday through Friday, 7am to 3:30 pm. Pay is based on experience and qualifications. Overtime will be required when necessary – particularly in the spring and fall.
Reports to: Owner/President
Reports From: Paint foreman, carpentry foreman, yard crew, mechanics, riggers, and subcontractors.
Works With: Office manager
Responsibilities:
- Implement schedule of hauling, launching, rigging, deliveries, and work to be performed
- Perform fall inspections, create estimates, and work orders
- Manage job assignments and materials procurement to ensure that all work is performed in accordance with work order and to acceptable standards of quality and efficiency
- Maintain the physical orderliness and cleanliness of the yard, buildings, and work areas
- Represent Artisan Boatworks in relating with customers, employees, and the public
- Understand, implement and maintain DEP and OSHA compliance requirements
- Follow industry publications and continually seek opportunities to expand knowledge
- Maintain files with all pertinent information on boats: paint colors, serial numbers, etc.
- Communicate regularly with clients so to keep them informed of progress, budget, etc.
- Review timesheets daily and invoices for accuracy and completeness
- Perform final inspections prior to delivery to insure completeness and quality
- Facilitate safety training and department meetings as necessary
- Participate in employee reviews and job interviews and make recommendations
Education, Experience, and Key Competencies:
- Thorough knowledge of boats, boat systems, rigging, and finishing
- Must be an experienced boat handler, both sail and power
- Basic computer skills such as word processing, email, and spreadsheets
- Must be able to produce professional written correspondence
- Must have experience in sales and high-level customer service
- Must be personable, professional, and communicate well
- Must be extremely organized, efficient, and work well independently
Expected Results:
- Accurate estimates are produced, and projects come in on time and on or under budget without excessive overtime or stress
- The yard, storage buildings, and paint bays remain clean and orderly at all times and are a source of pride for all
- Employees are working at their best and highest level of quality and efficiency, are proud of their work, and are constantly striving to improve skills and product
- Customers highest expectations are met or exceeded with regard to quality, cost, and timeliness — every client feels like a VIP
Department Description
Our clients are extremely proud of their wooden boats and recognize that specialized off-season storage and expert finishing are not only critical to the health and appearance of their boat, they are also cost effective.
Our highly acclaimed expertise and pride in restoring and building new wooden boats reflects the skill and attention we’ll devote to the annual maintenance of your boat: large or small, sail or power: Each fall experienced wooden boat owners send their boats to Artisan Boatworks, and each spring trust that our knowledgeable and experienced service team will return their boat on time and in showroom condition – ready to turn heads and win races.
Most are pleasantly surprised to discover the cost of transporting their boat to and from Maine each year is more than offset by our reasonable hourly rates, accurate estimates, and proven efficiency. From New York, NY, Newport, RI, Nantucket, MA, Northeast Harbor, ME, and harbors in between – Artisan Boatworks’ full service “mooring to mooring” storage and maintenance program has proven time and again that owning and maintaining a wooden boat can be hassle-free.
Pay: $30.00 - $38.00 per hour
Benefits:
Work Location: In person
