Job Summary
Holiday Inn El Paso Airport is a full-service hotel located near El Paso International Airport, serving business travelers, airline crews, and leisure guests. We are seeking an experienced,dynamic and results-driven General Manager to lead all aspects of hotel operations, drive revenue growth, and deliver outstanding guest experiences consistent with the IHG Holiday Inn brand standards.
Position Summary
The General Manager is responsible for the overall success of the hotel, overseeing daily operations, financial performance, guest satisfaction, and staff development. This role requires a hands-on leader who can balance strategic planning with day-to-day operational execution across front office, housekeeping, food & beverage, sales, and maintenance departments.
Key Responsibilities
- Oversee daily hotel operations, including front desk activities, housekeeping, maintenance, and food & beverage services, ensuring seamless guest experiences.
- Ensure full compliance with IHG/Holiday Inn brand standards and quality assurance requirements
- Recruit, train, mentor, and evaluate department heads and staff
- Maintain high guest satisfaction scores (e.g., IHG guest survey/Heartbeat scores) and resolve escalated guest concerns
- Ensure compliance with health, safety, labor, and licensing regulations
- Manage vendor relationships, procurement, and property maintenance/capital improvement planning
- Build strong relationships with the local business community, airport partners, and corporate accounts
- Lead and supervise hospitality teams, providing clear direction, coaching, and development to foster a motivated and high-performing workforce.
- Implement and monitor hotel guest service standards to ensure superior guest relations and satisfaction.
- Develop and manage operational budgets, controlling expenses while maintaining quality standards; oversee financial management including revenue management and cost control strategies.
- Utilize managerial communication skills to effectively liaise with staff, guests, vendors, and corporate stakeholders; handle guest complaints with professionalism and promptness.
- Conduct regular audits of night audit procedures and front desk operations, including multi-line phone systems and phone etiquette.
- Drive initiatives to improve hotel performance through innovative marketing strategies, customer service enhancements, and operational efficiencies.
Qualifications
- Previous experience of hotel management as a General Manager or Assistant General Manager strongly preferred
- Prior experience with IHG brands (Holiday Inn, Holiday Inn Express) strongly preferred
- Proven track record of meeting or exceeding revenue, profitability, and guest satisfaction targets
- Strong knowledge of hotel P&L management, budgeting, and forecasting
- Excellent leadership, communication, and interpersonal skills
- Working knowledge of PMS systems (e.g., Opera) and IHG operating platforms
- Ability to work flexible hours, including weekends and holidays, as needed
- Bilingual -English and Spanish
What We Offer
- Competitive salary, commensurate with experience
- Paid time off
- Hotel travel discounts (IHG employee rate program)
- Opportunities for career growth within a growing hospitality group
Join us as our General Manager to lead an energetic team dedicated to delivering outstanding hospitality experiences! This role offers an inspiring environment where your leadership can truly shine—driving success while creating memorable stays for every guest who walks through our doors.
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Work Location: In person
