Why is This a Great Opportunity?
If you enjoy combining technical knowledge with customer interaction, this is an opportunity to make a real impact. You’ll join a collaborative team where your ability to solve problems, interpret technical information, and support customers is valued. This role offers the chance to work closely with engineering, sales, and customers while expanding your technical expertise in a growing industrial environment. You’ll have the opportunity to build long-term relationships, contribute to process improvements, and develop your career with a stable organization that values innovation, teamwork, and continuous learning.
Job Description:
We are seeking an Engineering Support Specialist to provide technical support and exceptional customer service to customers and internal teams. This role serves as a key resource for product selection, application support, and technical guidance while working closely with engineering and sales to deliver timely solutions.
Responsibilities
- Respond to customer inquiries regarding products, applications, installation, and technical specifications.
- Read and interpret engineering drawings, CAD drawings, blueprints, and technical documentation to assist with product selection and application recommendations.
- Troubleshoot product and application issues while identifying practical solutions.
- Collaborate with engineering and sales teams to resolve technical questions and customer concerns.
- Prepare and maintain accurate documentation related to customer requests, technical support cases, and product applications.
- Assist customers in identifying the appropriate products based on project requirements and specifications.
- Maintain customer records and service activity within CRM or internal systems.
- Follow up on open customer requests to ensure timely resolution and a positive customer experience.
- Provide feedback to engineering regarding recurring customer questions, product improvements, and documentation enhancements.
- Support the development and maintenance of technical documents, product information, and installation resources.
- Prioritize multiple customer requests while maintaining a high level of accuracy and responsiveness.
- Build strong relationships with customers by delivering knowledgeable, professional, and solution-oriented service.
Qualifications:
- Previous experience in technical customer support, engineering support, applications support, inside sales support, or a related technical role.
- Experience reading and interpreting engineering drawings, CAD drawings, blueprints, or technical specifications.
- Customer-focused with strong communication and relationship-building skills.
- Ability to troubleshoot technical issues and explain solutions clearly to both technical and non-technical audiences.
- Working knowledge of electrical, mechanical, industrial, or construction-related products or systems is preferred.
- Proficiency with Microsoft Office, including Excel and Outlook.
- Experience using CRM, ERP, or service management software is a plus.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and commitment to providing accurate technical information.
- Associate’s or Bachelor’s degree in Engineering, Engineering Technology, CAD, Technical Studies, or a related field is preferred, or an equivalent combination of education and practical experience.
Preferred Backgrounds:
- CAD Technician
- Engineering Technician
- Technical Support Specialist
- Applications Specialist
- Inside Technical Sales Support
- Mechanical or Electrical Design Support
- Industrial Distribution or Manufacturing Support
- Construction Products or Building Materials Support
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