CoverageX | Clearwater, FL (On-site) | Full-time
Schedule: Monday–Friday, 9:00 AM – 6:00 PM
Tired of customer service jobs that grade you solely on how fast you can push people off the phone? Here, you’re measured on actually fixing the problem—and you’ll have the tools, training, and leadership backup to do it.
CoverageX writes vehicle service contracts and home protection plans on a month-to-month book. Our customers stay because our service earns their loyalty—and that service starts with you. As a Coverage Concierge, you are the voice of CoverageX: answering questions, resolving issues, and making sure every customer hangs up confident that their protection works.
What We Stand For
Fix it right, fix it on the first call, and do it with a five-star tone every time. We coach heavily and listen to real calls to support your professional development, prioritizing a positive, solution-oriented attitude above all else.
What You’ll Do
- Own calls end-to-end: Handle inquiries regarding claims, coverage, billing, and service, resolving them on the first call whenever possible.
- Build loyalty: Turn frustrated callers into lifelong customers through fast, transparent, and honest answers.
- Identify risk: Spot at-risk customers early and seamlessly transition potential cancellations to our Retention team.
- Maintain quality records: Keep clean, detailed, and accurate notes inside our CRM/ticketing system.
- Grow professionally: Learn and improve through consistent call reviews. Strong Concierge agents here frequently promote into high-earning Retention and leadership roles.
What We’re Looking For
- Customer service experience (call center, retail, hospitality, or any fast-paced environment where you took care of people under pressure).
- A natural problem-solver who prefers fixing an issue over transferring it.
- A high personal standard—clear, friendly, and professional on every interaction.
- Strong verbal communication and professional writing skills.
- Reliability—on-site, on time, Monday through Friday.
- Bilingual (English/Spanish) is a major plus.
Pay & Incentives
- Guaranteed Base Pay: $22.00/hour.
- Health, Dental, and Vision insurance (after 90 days).
- Paid Time Off (PTO) and paid federal holidays.
- Growth Track: Perform well here, and you'll get a direct path into our high-earning Retention team where commission upside is uncapped.
Details
- Location: Clearwater, FL — 100% on-site.
- Schedule: Monday–Friday, 9:00 AM – 6:00 PM.
How to Apply
Send your resume and tell us, in a sentence or two, about the toughest customer problem you ever successfully turned around.
Pay: $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Call center: 1 year (Preferred)
Work Location: In person
