About Navia Benefit Solutions:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.
About the Role:
This role focuses on managing and supporting inbound and outbound data file integrations (e.g., eligibility, enrollment, and related data exchanges) with clients, partners, and third-party vendors. You will coordinate requirements, help build and validate file formats, and support testing to ensure accurate and timely data transfer.
You will serve as a subject matter resource for file integration processes, support cross-functional teams with data-related questions, and contribute to continuous improvement initiatives and special projects.
What You’ll Do:
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Manage and support multiple types of inbound healthcare data imports (e.g., eligibility, deductions, open enrollment) and review discrepancy reports as needed.
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Monitor shared inboxes and ticket/case queues, triage requests, and respond to clients/partners within established service timelines.
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Develop and deliver testing results and error summaries within agreed-upon turnaround times.
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Maintain accurate file/integration tracking documentation, including status, issues, and next steps.
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Follow up on files in testing on a regular cadence to drive timely completion.
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Use internal systems to configure or update account/integration setup details as needed.
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Track and follow up on outstanding file requests and required inputs from clients/partners.
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Archive tracking records and escalate for closure when requests remain inactive beyond defined timeframes.
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Participate in conversations with clients, vendors, and third parties regarding technical changes and support decisions related to ongoing operational processes, as needed.
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Coordinate secure file transfer access (e.g., SFTP) with appropriate internal teams or external partners, as needed.
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Analyze and map changes for integration files, as assigned.
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Communicate with external partners regarding file build requirements, timelines, and testing expectations.
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Build and support outbound partner feeds (e.g., COBRA eligibility reporting) to meet contractual and operational requirements.
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Partner with cross-functional stakeholders to interpret business needs and translate them into clear, basic data specifications with guidance.
Work Environment:
Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role.
Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA
Why Join Navia?
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Impact: Play a pivotal role in supporting employers and employees nationwide.
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Growth: Advance your skills with a team committed to excellence and innovation.
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Culture: Join a company that values collaboration, innovation, and customer-first solutions.
Perks and Benefits:
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Competitive Salary Range: $65,000-$85,000
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Generous health benefits
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Company sponsored wellness benefits
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Complimentary Life Insurance and Long-Term Disability Insurance
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Paid time off
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6 Paid Holidays & 2 Paid Floating Holidays
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Work from home and hybrid schedules available!
