Job Description
Snap Fitness 24/7 Iowa Colony is seeking friendly, reliable Member Engagement Representatives to be the first face our members see. This is a great part-time opportunity to join a brand-new, locally and veteran-owned club and be part of a founding team. This role reports directly to the Club Manager.
Responsibilities
- Member Check-In - Greet members warmly and check them in using our club management system.
- Tours & Sign-Ups - Welcome prospective members, give club tours, and support the sign-up process.
- Member Service - Answer questions and handle basic member inquiries in a friendly, professional manner.
- Facility Upkeep - Keep the entire club, including the front desk, lobby, floor, bathrooms, offices, studio, recovery rooms, and entryways, clean, organized, and welcoming.
- Content Support - Occasionally help capture photos or short videos of the club and members (with consent) to support the club's social media presence.
- Administrative Support - Assist with light administrative tasks as needed.
- Local Community Outreach & Sponsor Events: Support setup, and customer engagement at local and Snap Fitness sponsored events.
Schedule & Club Details
This is a 24/7 club. Shifts may include early mornings, evenings, and/or weekends.
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- Our club operates cashless, all transactions are handled electronically.
Requirements
A positive, welcoming attitude.
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Minimum 18 years of age.
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High school diploma or equivalent.
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Reliable and punctual.
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Comfortable using customer relationship management software and point-of-sale systems.
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- Strong communication skills.
Preferred / A Plus
Previous fitness industry experience is a plus, but not required, just a genuine interest in people.
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Previous customer service experience.
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- Comfortable helping create or appear in social media content is a plus.
Compensation & Benefits
Pay: $13.00–$16.00 per hour.
Benefits: Free gym membership, flexible scheduling, annual sales goals based bonuses.
Growth Path: At Snap Fitness 24/7 Iowa Colony, we like to promote from within. This is a ground-floor opportunity with a brand-new, locally and veteran-owned club, with real potential for growth as we expand.
