Overview
Busy Urology practice seeking bilingual dedicated and organized Patient Services Specialist/ Front Desk to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing tasks within a medical office environment. Your ability to communicate effectively and handle various office duties will contribute to the overall efficiency of our practice and enhance patient satisfaction. Referrals and Authorizations experience a plus.
Duties
- Greet patients warmly and assist with the check-in process, ensuring a positive first impression.
- Schedule appointments and manage the calendar for our provider, optimizing patient flow.
- Collect and verify patient information, including insurance details and demographic information.
- Answer phone calls and respond to inquiries regarding services, appointments, and general information.
- Maintain accurate patient records in compliance with privacy regulations.
- Collaborate with medical staff to ensure seamless communication regarding patient care.
- Utilize medical terminology to effectively communicate with staff and provider.
- Request and follow up on referrals and authorizations as required by patient's insurance.
Qualifications
- Previous experience in a Medical Office is required.
- Familiarity with medical terminology is essential for effective communication in a healthcare setting.
- Strong organizational skills and attention to detail are necessary for managing all patient information, records and appointments.
- Excellent interpersonal skills to provide outstanding customer service to patients.
- Proficiency in office support tasks, including scheduling, data entry, and record management. Have the ability to Multitask.
- Ability to work collaboratively within a team environment while maintaining professionalism at all times. Join our team as a Patient Service Specialist where your contributions will make a significant impact on patient experiences and the overall success of our practice.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you Fluently Bilingual in English and Spanish?
Experience:
- Medical : 1 year (Preferred)
Work Location: In person
