Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
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MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
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Paid Holiday for Full Time/Part Time – Upon hire
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Paid Time Off for Full Time/Part Time – 6 Months of Service
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Nationwide Employee Stay Discounts for Hotel Brand
Responsibilities:
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Greet and assist guests during arrival and departure
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Process payments and issuing room keys
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Respond promptly to guest questions and concerns
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Coordinate with housekeeping and maintenance
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Maintain accurate reservation records
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High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software
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Ability to understand and follow directions
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Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
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Able to stand for long periods and work weekends
Crosspoint Blvd Hotel Partners, LLC dba Fairfield by Marriot Indianapolis/Fishers located near Roche Diagnostics Corporation and within a 15-minute drive of the Keystone Mall. Close to Ruoff Music Center, Connor Prairie, Fishers and the Nickel Plate District. Dora Hospitality offers a great working environment and was voted Best Hospitality Company to work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.
