Join Our Boutique Cosmetic & General Dentistry Practice
We are a high-end, patient-focused cosmetic and general dental practice seeking an experienced, enthusiastic Treatment Coordinator / Front Office Coordinator to join our team. We are looking for someone who genuinely enjoys connecting with people, providing exceptional customer service, and helping patients move forward with the dental care they need.
This is much more than a front desk position. We are looking for someone who can build trust with patients, confidently present treatment plans, coordinate care, and create an outstanding patient experience from the first phone call through treatment completion.
Responsibilities
● Welcome patients with warmth, professionalism, and exceptional customer service.
● Present treatment plans clearly and confidently while educating patients on their options.
● Help patients understand the value of recommended treatment and assist them in moving forward with care.
● Schedule appointments efficiently while maximizing doctor and hygiene schedules.
● Verify insurance benefits and explain estimated patient financial responsibility.
● Coordinate financing options and collect payments.
● Answer incoming calls and convert new patient inquiries into scheduled appointments.
● Follow up on pending treatment and unscheduled treatment plans.
● Maintain accurate patient records and ensure smooth communication between patients and the clinical team.
● Collaborate with the doctor and team to create a five-star patient experience.
Qualifications
● dental front office and/or treatment coordinating experience (required).
● Experience presenting treatment plans and discussing financial arrangements.
● Strong communication and relationship-building skills.
● Excellent customer service and phone etiquette.
● Organized, detail-oriented, and able to multitask in a fast-paced environment.
● Positive attitude, professional appearance, and strong work ethic.
● Experience with dental practice management software (Sofdent) preferred.
● Knowledge of dental insurance and benefits is a plus.
We’re Looking For Someone Who…
● Loves working with people and making patients feel comfortable.
● Is confident, personable, and an excellent communicator.
● Can build trust and help patients feel excited about improving their smiles and oral health.
● Takes initiative and enjoys being part of a collaborative team.
● Is dependable, coachable, and committed to excellence.
● Has a positive, solutions-oriented mindset.
What We Offer
● Competitive pay based on experience.
● Paid holidays and vacation.
● Supportive, team-oriented work environment.
● Opportunity for growth and professional development.
● Beautiful, modern office with a strong reputation for exceptional patient care.
If you are passionate about helping patients, enjoy building relationships, and want to be part of a practice that values excellence, we’d love to meet you.
Please submit your resume along with a brief cover letter telling us why you’d be a great fit for our team.
ReplyForward
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience:
- Dental Office management: 1 year (Required)
Ability to Commute:
- Aliso Viejo, CA 92656 (Required)
Ability to Relocate:
- Aliso Viejo, CA 92656: Relocate before starting work (Required)
Work Location: In person
