Location: Harbor House Restaurant
Schedule: Varied shifts including evenings, weekends, and holidays. The restaurant closes on observed holidays.
Reports To: Restaurant Manager
Lead the Floor. Elevate the Experience
We are seeking an experienced, energetic, and guest-focused Restaurant Floor Supervisor to join our team. The Floor Supervisor plays a key leadership role during service, ensuring that guests receive an exceptional dining experience while supporting the team and maintaining smooth, efficient restaurant operations.
If you are a confident leader who thrives in a fast-paced environment, knows how to motivate a team, and takes pride in outstanding hospitality, we'd love to meet you!
What You'll Do
- Lead and supervise front-of-house operations during assigned shifts.
- Provide direction, coaching and support to servers, hosts, bartenders and other team members.
- Ensure exceptional guest service and promptly address guest concerns.
- Monitor table service, pacing, cleanliness, and overall guest experience.
- Maintain restaurant standards for service, appearance, sanitation, and safety.
- Conduct pre-shift meetings and communicate daily priorities to the team.
- Assist with scheduling, shift assignments, breaks, and staffing adjustments as needed.
- Monitor opening, closing and side-work procedures.
- Support accurate cash-handling, POS procedures, and end-of-shift reconciliation.
- Identify operational issues and communicate them to management.
- Train and mentor new and existing team members.
- Help maintain a positive, respectful and professional workplace culture.
- Step in wherever needed to keep service running smoothly.
What We're Looking For
- 2+ years of restaurant or hospitality experience; supervisory experience preferred.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to remain calm, professional, and organized during high-volume service.
- Strong attention to detail and ability to prioritize multiple responsibilities.
- Ability to coach employees and hold team members accountable to established standards.
- Professional appearance and positive, team-oriented attitude.
- Ability to work a flexible schedule, including evenings, weekends and holidays.
- Food safety certification or willingness to obtain certification, as required.
What We Offer
- Competitive pay: $25 an hour
- Opportunities for advancement with Hawaii Restaurant Group
- Employee meal/discount program
- Paid training
- Supportive management team
- A fast-paced, team-orientated work environment
- Opportunity to make a meaningful impact on the guest and employee experience.
Why Join Us?
Our supervisors are more than shift-leaders---they are an important part of creating an environment where guests feel welcomed, employees feel supported, and every shift operates at a high standard.
Harbor House Restaurant is a part of Hawaii Restaurant Group, whose pillars are community investment, better-quality jobs, and building something that reflects the spirit of the Islands. Each restaurant under the group operates as its own Hawaii-based entity, preserving its character while sharing purchasing, hospitality standards and single back-of-house rhythm.
If you are ready to take the next step in your restaurant leadership career, we want to hear from you!
We are an equal opportunity employer and are committed to maintaining a workplace free from unlawful discrimination and harassment.
Pay: $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
