Job Title: Front Office Manager
Location: Holiday Inn Express Charlotte Southwest
Pay: Based on Experience
Job Type: Full-time
Job Description:
We are looking for an experienced and detail-oriented Front Office Manager to oversee daily front desk operations and lead our team in delivering exceptional guest service. This role requires flexibility to work all shifts and be on call to respond quickly when needed.
Duties Include:
- Oversee daily operations of the front office department
- Manage, train, and schedule front desk staff
- Ensure excellent customer service and guest satisfaction
- Handle guest inquiries, complaints, and requests professionally and promptly
- Maintain accurate records of room availability, reservations, and guest accounts
- Coordinate with other departments for smooth operations
- Conduct daily audits to ensure compliance with hotel policies and procedures
- Assist with check-in and check-out processes as needed
- Monitor and resolve issues related to room assignments or reservations
- Maintain a clean and organized front desk area
- Provide training to staff
- Be available on call and able to come in on short notice
Requirements:
- Previous hotel management or related experience required
- Strong knowledge of hotel operations, including night audit procedures
- Proficient in phone systems and office equipment
- Excellent communication and interpersonal skills
- Flexible to work all shifts, including nights, weekends, and holidays
- Ability to handle difficult situations with patience and professionalism
- Bilingual or multilingual skills a plus
- Strong guest relations skills and passion for hospitality
Benefits:
- Employee discount
- Paid time off
Please note this job description is not exhaustive and duties may evolve as needed.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
