In Home Appliance Service Technician
About EMC Service
At EMC Service, we do things differently.
We don’t view service as a cost center — we see it as a powerful extension of our brands: XO, Bertazzoni, and Blomberg. Every service call is an opportunity to deliver an exceptional experience, build trust, and ultimately drive future appliance sales at the customer's houses or multifamily/condo location.
Our mission is simple:
Create happy customers by delivering fast, effective, and professional service — every time.
Position Overview
The Service Technician plays a critical role in delivering on our brand promise. You will be responsible for diagnosing and repairing premium appliances in the field while providing a best-in-class customer experience.
This is not a sales role. There are no upsells, no extended warranty pitches — just a focus on doing the job right the first time.
Our goal: One visit. One fix. One happy customer.
What Makes This Role Different
- Fully supported environment:
- Calls are scheduled and routed by our dispatch team
- Parts are pre-ordered and provided by our parts support team
- Late model, fully equipped service van provided
- No sales pressure — ever
- Premium product lines only (XO, Bertazzoni, Blomberg)
- Focused on “on-and-done” service model
- Respect for your time, skill, and professionalism
Our Promise to You
We believe that happy technicians create happy customers.
At EMC Service, you’ll have the tools, support, and environment needed to succeed — without the frustration of disorganization, missing parts, or unrealistic expectations.
Our Goal
Fix it right. First time. Every time.
Because great service doesn’t just solve problems — it builds brands.
Key Responsibilities
- Diagnose, repair, and service residential appliances with accuracy and efficiency
- Complete service calls with a goal of first-time resolution
- Deliver a professional, courteous, and positive customer experience
- Communicate clearly with customers regarding service performed
- Document service calls accurately using company systems
- Maintain company vehicle, tools, and parts inventory
- Represent EMC Service and our brands with pride and professionalism
Qualifications
- 2+ years of appliance repair experience (preferred)
- Strong mechanical and electrical troubleshooting skills
- Experience with refrigeration, cooking, and/or laundry appliances
- Ability to work independently in the field
- Strong customer service and communication skills
- Valid driver’s license with clean driving record
- EPA certification (preferred)
Our products include: , Ranges, Refrigerators, DWs, Wine Coolers, Ice Makers, Grills and Ventilation.
We will provide you with everything you will need to be successful.
The best tools, new van, stocked parts, cloud based software applications and a team of dedicated people to support you.
We are willing to train an applicant with a strong mechanical background
Requirements:
Must be authorized to work in US
CFC Refrigeration Certification a plus but not required.
Must be mechanical and have excellent trouble-shooting and problem solving skills
Must be punctual, courteous, clean and well groomed
Good Customer Service Skills
Clean driving record
Must speak, read and write English
Knowlege of Gmail and Drive a plus
A background and drug screening is required
Duties:
Travel to 6 plus sites per day, Mileage varies from 50-150 miles per day
Perform scheduled service - diagnose and repair appliances, determine parts to be ordered if necessary
Maintain truck stock inventory
Enter data into Ipad using electronic workorder, indicate parts used, take photo of serial# and upload
Maintain, clean and service company vehicle
We offer a comprehensive compensation package tailored to your experience. In addition our employees receive access to these great benefits.
Paid Vacation
Paid Holidays
Profit sharing
Compensation based on experience and perfromance
Paid Health Insurance
Long Term Disability Insurance
Life Insurance
Cell phone and I-Pad
Take home company work truck
Uniforms
Factory training
Technical assistance from our network and our manufactures
Learn more about us online at www.easternmarketing.com
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- English: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Mechanical knowledge: 1 year (Required)
License/Certification:
- EPA Refrigeration Certification (Preferred)
Work Location: On the road
