Overview
Join our dynamic healthcare team as an Orthodontic Treatment Coordinator working in our Morganton and Hickory offices, where your enthusiasm and organizational skills will play a vital role in delivering exceptional patient care. In this energetic role, you'll serve as the bridge between patients and our orthodontic specialists, guiding patients through their treatment journey with clarity and compassion. Your proactive approach will ensure smooth scheduling, thorough patient education, and seamless communication, all while fostering a welcoming environment that motivates patients to achieve their best smile.
Responsibilities
- Act as the primary point of contact for patients, providing detailed explanations of orthodontic treatment plans and procedures.
- Schedule appointments efficiently, coordinating with clinical staff to optimize patient flow and minimize wait times.
- Assist patients with insurance verification, financial arrangements, and treatment financing options to facilitate their care.
- Maintain accurate and organized patient records, including treatment notes, consent forms, and progress updates.
- Educate patients on proper oral hygiene practices related to orthodontic appliances and post-treatment care.
- Follow up with patients regarding appointment reminders, treatment progress, and any concerns to promote engagement and satisfaction.
- Support the clinical team by managing administrative tasks such as filing, data entry, and inventory management of orthodontic supplies.
Requirements
- Proven experience in a medical or dental office environment, preferably within orthodontics or dentistry.
- Strong knowledge of medical terminology and healthcare administrative procedures.
- Excellent communication skills with the ability to explain complex treatment information clearly and empathetically.
- Proficiency in office management software and electronic health record systems.
- Ability to multitask effectively in a fast-paced setting while maintaining attention to detail.
- Prior experience with dental or orthodontic office procedures is highly desirable.
- A positive attitude combined with a dedication to providing outstanding patient service. Embark on a rewarding career where your organizational talents and passion for patient care make a real difference!
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- Paid sick time
- Paid time off
- Uniform allowance
Work Location: In person
