Description:
Job Description: GRL Account Manager
Are you a natural hunter who thrives on hustle, grit, and results? As a GRL Account Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area, with a relentless drive to grow your territory. Your role involves identifying new opportunities, onboarding and supporting clients, and building long-lasting relationships. This is a high-energy, field-based role where you'll be on the move — traveling frequently to meet with current and prospective clients to drive growth and deliver real impact.
Key Responsibilities
Client Acquisition & Retention:
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Identify and target healthcare providers in relevant specialties.
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Maintain a strong sales pipeline and consistently onboard new accounts.
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Act as a strategic hunter — constantly prospecting and seizing new opportunities.
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Build and nurture relationships to ensure retention and account growth.
Account Management:
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Conduct regular in-person visits (minimum monthly) to assigned accounts.
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Provide ongoing education and updates about company services and testing protocols.
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Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more.
Operational Support:
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Ensure accurate collection, shipping, supply management, and device expiration tracking.
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Coordinate with our Customer Experience Team as needed.
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Conduct routine in-services and troubleshooting visits.
Laboratory Care Specialist (LCS) Support (if applicable by state):
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Assist with hiring, training, compliance checks, and performance feedback.
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Support onsite collection and account coverage as necessary.
Cross-Functional Collaboration:
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Assist Account Managers with specimen issues, billing, or claims.
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Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates.
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Partner with internal teams on materials, billing, pickups, and competitive strategy.
Compliance:
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Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations.
Benefits:
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401(k) matching
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Cell phone reimbursement
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Dental insurance
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Expense account
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Health insurance
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Life insurance
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Mileage reimbursement
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Paid time off, Sick days, Paid holidays
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Travel reimbursement
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Vision insurance
Requirements:
Required:
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3–5 years of relevant experience
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Valid driver’s license and reliable transportation
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Ability to travel extensively within the assigned territory
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Strong communication, organizational, and time management skills
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Proficiency with Microsoft Office / Google Workspace and CRM systems
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Comfortable standing for extended periods
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Ability to work independently and professionally in both clinical and field settings
Preferred:
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Bachelor’s degree in Business, Marketing, Communications, or related field
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Experience in medical sales or laboratory services
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Demonstrated success in building and growing client relationships
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Strong presentation and analytical skills
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Self-starter with the ability to thrive in a fast-paced, team-oriented environment
