Job Title: HR Generalist
Location: 3700 South Blvd. Suite 400 Charlotte, NC 28209
Job Grade: 10
primary functions:
Provide administrative and operational support to the Human Resources department, performing a wide range of duties with confidentiality, accuracy, and discretion. Maintain the HRIS and all employee records and files. Support benefits administration, leave management and employee relations. Support employees throughout their employment experience, by serving as a trusted resource for guidance, information, and assistance.
responsibilities:
- Respond to internal and external inquiries, assessing urgency and providing accurate information on benefits, policies, and procedures. Manage and route HR service requests, including tickets submitted through the internal ticketing service management platform and department email, to ensure timely and accurate resolution.
- Maintain thorough, current knowledge of Skyla’s HR policies, employee handbooks, and benefit programs including health and wellness plans, retirement options, leave entitlements, and employee assistance resources to serve as a reliable and knowledgeable resource for employees and managers.
- Gather and assess relevant information to support HR decision-making, providing the HR Manager with thorough context, analysis, and recommendations. Contribute to thoughtful, well-informed outcomes that serve the best interests of the Credit Union and employees.
- In partnership with the Human Resource Manager, coordinate and conduct new hire orientation including collaborating with the applicable departments on training schedules, documentation, and other activities.
- Maintain up-to-date, well-organized, and accurate personnel files and HRIS database records in the credit union’s payroll processing system.
- Process daily correspondence, including employment verification requests, utilizing web-based applications with accuracy and attention to detail.
- Draft and distribute HR-specific correspondence with accuracy and discretion. Follow standard formatting guidelines and obtain HR Manager approval prior to distribution.
- Provide administrative support to department leadership, including preparing reports, presentations, and spreadsheets; scheduling appointments; conducting research; and managing the department calendar.
- Manage and track employee leaves of absence, serving as the primary point of contact for employees throughout the leave process. Provide timely communication, guidance, and support to employees on leave, ensuring compliance with applicable laws and internal policies. Coordinate with the Payroll and Benefits Specialist to ensure accurate payroll processing and benefits continuity during leave periods.
- Process employee retirement plan requests accurately and in a timely manner, including loan requests, contribution changes, and account maintenance. Coordinate with the Payroll and Benefits Specialist to ensure compliance, accuracy, and timely processing.
- In the absence of the Payroll and Benefits Specialist, serve as backup by assuming responsibility for essential payroll and benefits functions to ensure continuity and minimize disruption.
- Remain abreast of regulatory and legislative changes impacting employment, compensation, and benefits administration. Ensure required federal and state labor law posters are current, accurate, and properly displayed in all applicable Skyla locations.
- Support a positive and respectful workplace by serving as an approachable resource for employees navigating workplace questions, concerns, or conflicts. In partnership with the HR Manager, assist with employee relations matters including documentation, fact-finding, and follow-through, helping to ensure concerns are addressed consistently, equitably, and in accordance with Credit Union policy.
- Actively share knowledge, resources, and professional insights within the HR department to support team learning, build collective expertise, and contribute to a collaborative and well-informed HR function.
- Assist in collaborating with colleagues across departments to identify opportunities to improve HR workflows, reduce inefficiencies, and enhance the overall employee experience at Skyla.
- Keep the HR Manager informed of departmental needs, challenges, or concerns in a timely manner. Contribute to a positive, solutions-oriented team environment.
- Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
- Perform job duties in accordance with the Credit Union's values, mission and vision.
- Perform other duties as assigned.
minimum requirements:
- Bachelor’s degree in related field of Human Resources or equivalent experience.
- Two to three years of professional experience in human resources or a related area.
- In depth knowledge and understanding of standard HR concepts, practices, and procedures across multiple functional areas (e.g., benefits, leave management, employee relations, compliance, and HRIS).
- Excellent interpersonal and communication skills, both written and verbal, with the ability to interact effectively at all levels of the organization.
- Ability to self-manage workload, prioritize effectively, and meet deadlines in a fast-paced environment.
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Paycor or similar HRIS platforms, and service management or ticketing platforms (e.g., Jira).
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- HR certification preferred (e.g., SHRM-CP, PHR, or equivalent).
