Job Summary: The Floor Manager is responsible for leading the team, ensuring exceptional guest service, maintaining a positive work environment, and overseeing daily operations throughout the facility. This position serves as the face of leadership on the floor and is expected to coach, motivate, and support team members while ensuring guests have an outstanding Arcade Time experience.
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Leadership & Team Development
* Lead by example through professionalism, positivity, and strong work ethic.
* Foster a positive, team-oriented work environment.
* Motivate staff and maintain high morale throughout shifts.
* Coach employees on performance, guest interactions, and company standards.
* Recognize and celebrate employee achievements and successes.
* Address employee concerns professionally and promptly.
* Assist with onboarding and training of new team members.
* Hold staff accountable to company policies, procedures, and expectations.
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Customer Service Excellence
* Ensure every guest receives exceptional service from arrival to departure.
* Actively engage with guests throughout the facility.
* Resolve guest concerns, complaints, and service issues immediately.
* Empower team members to create memorable guest experiences.
* Monitor guest satisfaction and address opportunities for improvement.
* Ensure all departments maintain Arcade Time’s hospitality standards.
* Assist with VIP guests, parties, and special events as needed.
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Floor Operations
* Conduct regular walkthroughs of the facility.
* Ensure cleanliness, organization, and presentation standards are maintained.
* Monitor staffing levels and adjust labor as business demands change.
* Ensure all departments are properly staffed and operating efficiently.
* Verify opening, shift-change, and closing duties are completed.
* Communicate operational needs between departments.
* Assist departments during peak business periods when necessary.
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Team Accountability
* Ensure employees follow uniform and appearance standards.
* Monitor attendance, punctuality, and productivity.
* Ensure team members complete assigned side work and responsibilities.
* Address performance issues promptly and professionally.
* Document coaching conversations and disciplinary actions when required.
* Follow up on incomplete tasks and ensure accountability.
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Guest Experience & Culture
* Create an atmosphere that is fun, welcoming, and family-friendly.
* Promote a culture focused on hospitality and guest satisfaction.
* Encourage teamwork and collaboration between departments.
* Maintain a positive attitude even during high-volume or stressful situations.
* Lead conflict resolution between guests or team members when necessary.
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Safety & Compliance
* Ensure all safety procedures are followed.
* Monitor responsible alcohol service practices.
* Ensure compliance with health department and sanitation standards.
* Address safety hazards immediately.
* Follow company cash handling and loss prevention procedures.
* Assist in emergency situations and incident reporting.
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Daily Expectations
* Walk the facility multiple times per shift.
* Engage with guests and team members continuously.
* Maintain communication with General Manager and department leaders.
* Verify completion of opening and closing checklists.
* Ensure all areas are clean, organized, and guest-ready.
* Lead every shift with a positive attitude and a solution-oriented mindset.
Key Performance Goals
* Exceptional Guest Satisfaction
* Positive Team Culture
* Strong Employee Retention
* Clean and Organized Facility
* Efficient Labor Management
* Increased Revenue Opportunities
* Consistent Execution of Company Standards
At Arcade Time Entertainment, a Floor Manager’s primary responsibility is to create an environment where guests have an unforgettable experience and team members feel supported, motivated, and proud to be part of the Arcade Time family.
Job Types: Full-time, Part-time
Pay: $40,000.00 - $65,000.00 per year
Work Location: In person
