Job Description:
This position leads the dual responsibility of running the day-to-day administrative operations of the Catering office as well as the responsibility of selling catering offerings. This is a full-time, Monday through Friday position within the Catering department.
Duties and Responsibilities:
Sales & Communication:
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Answer emails in a professional manner.
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Direct calls to correct personnel and/or departments.
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File emails after responding in appropriate folders. Direct emails which need extra attention, to correct manager or Operations manager.
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Coordinate all orders and events using Google calendar for availability.
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Communicate with Chefs about food item availability daily for all locations.
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Communicate with Operations Manager on logistics for deliveries and full services for staffing schedule.
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Faxing/emailing all order sheets daily to corresponding restaurant managers including follow up and confirmation.
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Implementing proper procedures for FOH staff directing orders for “To-Go” and “Catering” calls from restaurants.
Administration & Billing:
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Proper entering of all orders for events, pickups, or deliveries.
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Daily processing of billing and sending receipts for all pickup and delivery weekly events (excluding full-service, happy hour events, and vending events).
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Implement all aspects of refunds and sending receipts for all events in Caterease and H Pay for all restaurant locations.
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Maintaining the events awaiting payment spreadsheet and communicating weekly payment reports to the accounting department.
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Add all loyalty points that apply for events in Toast.
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Properly schedule all Charleston hourly catering staff based on events (on and offsite) as well as deliveries.
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Assist new hires with onboarding and training through company hiring processes.
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Coordinate maintenance logistics for all South Carolina company vans.
Other duties as needed or assigned based on the needs of the business
Knowledge, Skills, and Abilities:
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3 – 5 years in office administrative work, required.
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Strong organizational, time management, and team motivation skills are essential.
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Ability to communicate effectively (verbal and written) with customers, management, and Home Team staff.
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Ability to respond effectively to changing demands.
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Effective problem solving in a fast-paced environment.
Physicality Requirements:
100%
- - Communicates with customers and employees regarding executing or upcoming events.
80% - - Sitting for office administrative work.
20% - - Stands during shift.
20% - - Reaches, bends, and stoops frequently.
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Must be able to lift a minimum weight of 20lbs.
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Capable of working consecutive and flexible hours.
Disclaimer:
This above job description in no way represents a contract for employment. As with all positions at the company, employment is considered “at will” or voluntary on the part of the company and the employee. Employment is not for a set period and may be terminated by either party with or without notice.
