Position Summary
Supports providers and patients through safe, efficient clinical rooming, documentation, procedure assistance, patient communication, and coordination of care within the employee’s training, competency, and authorized scope.
Essential Duties and Responsibilities
- Prepare examination rooms, equipment, and supplies and maintain a clean, safe, and well-stocked clinical environment.
- Room patients; verify identity, reason for visit, medication and allergy information, and other required clinical information.
- Measure and document vital signs and relevant patient information accurately in the electronic health record.
- Assist providers with examinations, procedures, injections, casting or splinting, wound care, and other tasks within demonstrated competency and authorized scope.
- Prepare medications and supplies as directed and document medication-related activities in accordance with policy; do not independently diagnose, prescribe, or provide unauthorized clinical advice.
- Process provider orders, referrals, prescriptions, test results, durable medical equipment, forms, and patient messages as assigned.
- Provide approved patient education and instructions and refer questions beyond role scope to licensed clinical personnel.
- Follow infection-prevention, sterilization, sharps, medication, specimen, and hazardous-material procedures.
- Respond appropriately to emergencies and maintain required BLS certification.
- Support clinical flow, communicate delays or safety concerns, and coordinate with front-office and ancillary teams.
- Maintain confidentiality and comply with HIPAA, OSHA, and applicable scope-of-practice requirements.
- Perform other duties reasonably related to the position as assigned. Responsibilities may be modified to meet operational, regulatory, or patient-care needs.
Required Knowledge, Skills, and Abilities
- Clinical rooming and documentation.
- Orthopedic procedure support.
- Infection prevention and patient safety.
- Compassionate communication.
- Teamwork, prioritization, and accurate EHR use.
- Ability to maintain confidentiality and use sound judgment when handling sensitive information.
- Ability to work collaboratively, accept feedback, and adapt to changing priorities.
- Reliable attendance and punctuality sufficient to meet the needs of the position.
- Proficiency with standard office technology and ability to learn applicable EHR, practice-management, payer, or clinical systems.
Education and Experience
- Education: High school diploma or equivalent required. Completion of an accredited or employer-approved medical assisting program preferred.
- Experience/Credentials: Current CMA, RMA, CCMA, or comparable credential preferred. Current BLS certification required or must be obtained within the employer-designated period. Orthopedic or ambulatory-care experience preferred.
Work Environment and Physical Requirements
- Frequent standing, walking, bending, reaching, and assisting patients. Must be able to lift or move up to 35 pounds independently and greater weights with assistance or appropriate equipment. Potential exposure to blood, body fluids, sharps, medications, and infectious materials.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, unless doing so would create an undue hardship or direct threat.
Compliance and Professional Expectations
- Follow all practice policies, privacy and security standards, safety requirements, and applicable federal and state laws.
- Maintain respectful, professional conduct with patients, coworkers, providers, vendors, and external partners.
- Complete required training and promptly report safety, privacy, billing, compliance, or workplace concerns through appropriate channels.
- Perform duties within demonstrated competency, assigned authority, and any applicable license or certification.
- Embrace Carolina Hand & Sports Medicine's Core Values: Patient First, Excellence, Integrity, Teamwork, and Innovation.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Medical Assistant Certification: 1 year (Required)
License/Certification:
- Medical Assistant Certification (Required)
Work Location: In person
