Customer Service Specialist (FT)
Topeka Metro offers an excellent benefit package including free employee health insurance, personal paid time off, paid holidays, and KPERS retirement.
The regular full-time shift for this position at our Quincy Street Station is M-F 9:15 am - 6:15 pm with the ability to work a flexible schedule when required. The starting pay for this position is $16.39/hr.
Applicants must satisfactorily pass a background check and pre-employment drug screen.
Primary Duties:
- Provide customer service information to the public regarding all transit services via telephone, e-mail, fax and in person by retrieving information from various sources including schedules, software, spreadsheets, and maps
- Sell fare media at the Quincy Street Station and prepare bank deposits
- Provide responsive phone and radio coverage
- Enter ride requests accurately for paratransit service and contract providers
Minimum Qualifications:
- Customer oriented with the ability to provide exceptional customer service and communicate effectively and courteously with patience to a diverse group of individuals
- Ability to learn and efficiently answer public inquiries regarding routes, schedules, and fares
- Ability to demonstrate and maintain a professional, pleasant, and helpful demeanor towards the public and co-workers
- Knowledge and familiarity with Topeka streets and landmarks with the ability to read and understand maps
- Experience using multi-line phone system, computers, Microsoft Office products, and other office technology equipment with the ability to learn additional software and technology as needed
- Previous experience in customer service and working with the public
- Knowledge of basic math skills and cash handling techniques
- Fluent in English; bilingual in Spanish preferred
- HS diploma/GED required
Download an application & characteristic survey at www.topekametro.org under the Careers tab.
Topeka Metro is an equal opportunity employer committed to equal employment opportunities for all persons and will make all employment decisions, including hiring, on the basis of merit and ability without regard to, race, religion or creed, color, sex (including pregnancy, gender identity and sexual orientation), national origin, political affiliation, military or veteran status, disability, age, genetic information, or any other basis prohibited by local, state, or Federal law. Topeka Metro also prohibits retaliation. Topeka Metro is a Drug Free Workplace.
Job Type: Full-time
Pay: From $16.39 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Phone etiquette: 1 year (Required)
Shift availability:
Work Location: In person
