Our Valuations team is looking for a proactive, relationship-driven Account Manager to support mortgage valuation clients and drive service excellence. In this client-facing role, you’ll act as a strategic partner to lenders and financial institutions, ensuring smooth valuation processes, strong communication, and long-term client success.
Key Responsibilities
- Manage day-to-day relationships as the primary account manager for valuation clients
- Handle high-volume client communication and maintain shared inboxes
- Support client onboarding, demos, and ongoing account meetings
- Maintain client setups, valuation products, and documentation (SOPs)
- Monitor account performance (turn times, service levels, quality, volume)
- Resolve escalations related to appraisals, valuations, and service delivery
- Collaborate with Sales and Operations to improve client outcomes and efficiency
In this role, you will spend your day partnering with clients, coordinating valuation workflows, and solving real-time challenges alongside Sales and Operations teams.
What We're Looking For
- 2+ years of experience in: Mortgage industry, specifically valuation management
- Experience managing client accounts or customer relationships
- Strong understanding of mortgage valuations, appraisals, and collateral risk processes
- Excellent communication, attention to detail, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
Why Choose SingleSource
- Competitive salary and comprehensive benefits, including: Health, dental, and vision coverage, 401(k) with company match, Paid time off and holidays.
- An environment where you’re contributing to a meaningful team with leadership that is genuinely supportive and accessible.
- A hybrid/remote work setup that gives you flexibility, along with a comfortable business-casual office atmosphere when you’re onsite.
Ready to grow your career in mortgage valuations and client success? Apply today - we’d love to connect with you!
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Canonsburg, PA 15317
