Active member of the Wealth Management Group responsible for delivering high-quality client service and operational support. Manages account-related service, onboarding, and ongoing maintenance for MAI Wealth Management clients.
-
Serve as a primary point of contact for client service needs, delivering timely, responsive, and professional support
-
Manage day-to-day client service requests, ensuring accurate and efficient resolution of all account-related matters
-
Coordinate and execute client money movement requests, including wires, journals, and transfers, in accordance with firm policies and procedures
-
Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents.
-
Oversee new account onboarding from initiation through completion, ensuring all documentation, compliance, and operational requirements are met
-
Maintain client accounts, including account openings and closures, transfers, updates, and ongoing maintenance of account records
-
Prepare and process client documentation, including investment advisory agreements, investment policy statements, and related materials
-
Partner with Wealth Managers and internal teams to support client servicing, reporting, and account administration
-
Ensure proper billing setup and maintenance in accordance with client agreements and firm standards
-
Generate and deliver client communications related to account setup, servicing, and ongoing requests in a clear and professional manner
-
Maintain accurate client records and documentation within internal systems, including CRM and portfolio reporting tools
-
Coordinate with Operations and custodians to resolve account issues, discrepancies, and service requests
-
Monitor account activity and proactively identify and address potential issues or service needs
-
Update CRM systems to support client communications, mailings, and firm-wide initiatives
-
Identify opportunities to improve workflows and enhance operational efficiency and client experience
-
Participate in team initiatives and special projects, as needed
-
Bachelor’s degree and/or equivalent professional experience
-
2 – 6 years of client service or operations experience within wealth management, brokerage, or financial services
-
Strong proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
-
Experience with CRM systems
-
Solid understanding of financial account types, investment products, and account structures
-
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
-
Excellent communication skills, both written and verbal, with strong client service orientation
COMPETENCIES
-
Thrives in a fast-paced and dynamic team-based environment
-
Passionate about service for clients
-
Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices
-
Driven and resourceful to find answers to client account requests
-
Ability to expedite and prioritize requests from clients and sales team for best execution
-
Strong organizational skills: ability to analyze, interpret data/instructions, and knows to ask questions
-
Organized, detail-oriented, and able to multitask and meet deadlines
-
Possesses industry business acumen
-
Strong verbal and written communication and interpersonal skills
-
Tax, Banking, and Investment knowledge a plus
-
Motivated to learn about all areas of the division and firm as part of a growing and fast paced team
-
Experience working on interdepartmental teams
-
Professional demeanor, superb work ethic, high level of personal ethics and integrity
FEATURED BENEFITS:
-
Discretionary Bonus
-
Medical Insurance
-
Dental Insurance
-
Vision Insurance
-
401(k)
-
Health Savings Account
-
Paid Maternity Leave
-
Paid Parental Leave
-
Tuition Reimbursement
