Overview
We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Handle check-ins and check-outs efficiently, ensuring all guest information is accurately recorded.
- Manage reservations and respond to inquiries regarding room availability, rates, and hotel amenities.
- Address guest concerns or complaints promptly and professionally to enhance guest satisfaction.
- Perform nightly audits of financial transactions, ensuring accuracy in billing and reporting discrepancies as needed.
- Maintain the front desk area in a clean and organized manner to promote a welcoming environment.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for new arrivals.
- Provide information about local attractions, dining options, and hotel services to enhance the guest experience.
Skills
- Strong background in hotel operations or hospitality management is preferred.
- Excellent customer service skills with a focus on guest relations and satisfaction.
- Proficient phone etiquette for handling inquiries and reservations effectively.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Bilingual capabilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations, including reservation systems and billing processes.
- A keen eye for detail to ensure accuracy in financial reporting and guest information management.
- A friendly demeanor with strong interpersonal skills to foster positive relationships with guests and team members alike.
Join our team as a Front Desk Clerk/Night Auditor where your contributions will be valued, and your commitment to exceptional service will shine!
Pay: From $17.00 per hour
Benefits:
Ability to Commute:
- Milwaukee, WI 53207 (Required)
Ability to Relocate:
- Milwaukee, WI 53207: Relocate before starting work (Required)
Work Location: In person
