Madison Mutual Insurance Company - A 7 time winner of the St. Louis Post Dispatch Best Places to Work Award!
Hybrid Work: Home office Edwardsville, IL (A suburb of St. Louis, MO)3 days a week – Work From Home 2 days per week
SALARY RANGE: $85K-115K
The IT Application Manager/Supervisor is accountable for the leadership, stability, performance, and continuous improvement of MMIC’s application portfolio, including Guidewire Insurance Now and related integrations. This role provides both strategic oversight and hands-on leadership to ensure applications effectively support and enhance business operations.
The IT Application Manager/Supervisor leads application development, support, deployment, data administration, and modernization initiatives while ensuring alignment with corporate objectives, security standards, and regulatory requirements. This position plays a critical role in driving Continuous Service Improvement (CSI), strengthening operational discipline through defined Standard Operating Procedures (SOPs), and ensuring scalable, secure, and high-performing technology solutions.
QUALIFICATION/SKILL REQUIREMENTS:
- Bachelor’s degree in Computer Science, Information Systems, or related field required.
- 5–7 years of progressive leadership experience managing technical teams, with Guidewire InsuranceNow or insurance application experience preferred. Strong technical candidates will also be considered.
- Experience managing cloud-based and virtualized infrastructure environments.
- Demonstrated experience participating in IT operational planning and contributing to strategic objective setting.
- Experience working in an Agile application development and project management environment.
- Strong understanding of application portfolio management, cost optimization, and technical lifecycleplanning.
- Proven ability to prioritize and execute effectively in a high-pressure environment.
- Strong project and program management capabilities across varying levels of complexity and duration.
- Effective communicator capable of engaging all levels of leadership and navigating sensitive or adversarial situations with professionalism and diplomacy.
- Highly self-motivated with strong attention to detail and operational discipline.
- Knowledge of insurance product development processes, including product configuration, rating, forms, underwriting rules, and the application lifecycle supporting new product and product enhancement initiatives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Manages staffing and staff development, including recruitment, supervision, organizational structure, individual and team development, performance management, evaluations, and disciplinary actions.
- Creates and maintains a collaborative, service-oriented team environment that promotes accountability, teamwork, quality, and continuous improvement.
- Manages daily operations of Guidewire and related application environments in support of business operations, ensuring system stability, performance, and security.
- Develops and maintains application strategy and roadmap aligned with corporate objectives and technology standards.
- Partners with business leaders, architects, and IT teams to deliver secure, scalable solutions supporting business initiatives.
- Establishes, maintains, and enforces Standard Operating Procedures (SOPs) for development, deployment, support, change management, and release processes.
- Leads Continuous Service Improvement (CSI) initiatives to enhance system reliability, operational efficiency, service quality, and delivery effectiveness.
- Plans, assigns, and directs analysis, design, development, integration, and deployment activities to ensure compliance with functional, security, and regulatory requirements.
- Reviews and approves application changes, upgrades, and enhancements to ensure alignment with business needs and architectural standards.
- Monitors application performance metrics and prepares regular status reports for senior leadership.
- Maintains vendor relationships and evaluates technology solutions to support corporate goals and cost efficiencies.
- Ensures compliance with corporate policies, procedures, and governance standards in the use of computing resources.
- Actively participates in professional development and performs other duties as assigned by leadership.
- Other duties assigned by leadership, either verbally or in writing.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, assigned, may be required. This document does not create an employment contract. Employees are employed on an “at will” basis and may be terminated at any time.
