Provide work leadership over a Mortgage unit work team requiring highly specialized knowledge of the products, regulations, policies pertaining to Mortgage products, performing work of a non-routine nature and requiring independent judgment. Perform the most highly specialized duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues for multiple business lines within Mortgage.
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Lead business unit work teams with responsibility for multiple businesses and product lines. Monitor work flow and serve as liaison between unit and management.
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Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines.
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Perform vendor management with day to day activities and problem resolution.
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Interpret legal and bank documents for internal processing, through analysis of circumstances and documents recommend action steps to management.
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May be responsible for process improvement/ documentation, training, & implementation of initiatives.
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Interact with other department to include Corporate Compliance and Legal in regard to customer issues. Research and resolve complex internal and external customer issues.
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Act as department lead for special project representation including projection, process initiatives. Complete and / or facilitate special projects as assigned by supervisor or manager. Facilitate process innovation teams.
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Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting.
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Document internal processes and determine methods for process improvement.
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Produce departmental procedures and conduct ongoing training to assure compliance.
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Ensure adherence to all regulatory requirements and guidelines.
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Work closely with both Internal and External Customers such as Management Companies, Homeowner Associations, Loan Officers, Processors, Underwriters, etc.
- Identify risk-related issues needing escalation to management.
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Complete other related duties as assigned.
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Exceptional analytical ability to assess conventional, portfolio and government loan requests based on product, underwriting, and investor guidelines
Works under minimal supervision.
Internal contacts within department or other M&T departments.
External contacts to include attorney, customers, automobile and recreational finance dealers, vendors/outside agencies.
Train staff, prioritize and delegate daily work to staff.
A combined total of 4 years of higher education and relevant work experience in a bank operations environment, inclusive of 1 years' work leadership experience.
Bachelor's degree preferred.
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Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe.
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Proficient with all Retail Requirements, including all state specifics
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Ability to make sound decisions based on information provided.
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Knowledge of Product, Investor and Compliance Requirements.
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Versatility and flexibility working within an ever changing fast paced mortgage environment.
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Adapting to new policies and procedures to improve processes and workflow.
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Ability to function independently within time constraints.
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Excellent verbal and written communication skills.
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Highly organized with the ability to multitask.
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Strong attention to detail.
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Prioritization of daily workload.
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Ability to work in a team environment.
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Strong work ethic, reliable and dependable.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Ballston Lake, New York, United States of America
