KNOWLEDGE AND SKILLS:
- Dependable, reliable, punctual, and self-motivated
- Excellent verbal, written and interpersonal communication skills required.
- Ability to display a positive disposition at all times.
- Ability to work in a team environment.
- Strong organizational skills.
- Competency with business software (MS Word, Excel, Outlook and PowerPoint).
- General knowledge of computers and data entry.
- Ability to understand and administer the Illinois Vehicle Emissions Program rules and regulations.
- Ability to adapt to changes in the Program operations, procedures and updates.
- Ability to work in a fast-paced environment
- Ability to understand and communicate the Illinois Vehicle Emissions Program rules and regulations
- Bilingual Spanish speaking skills required
EDUCATION AND WORK EXPERIENCE:
- High School Diploma or equivalent; some college preferred.
- Two to four (2-4) years' experience in a Call Center/Customer Service environment required; previous lead experience preferred.
- Experience in successful conflict resolution preferred.
Requirements:
KNOWLEDGE AND SKILLS:
- Dependable, reliable, punctual, and self-motivated
- Excellent verbal, written and interpersonal communication skills required.
- Ability to display a positive disposition at all times.
- Ability to work in a team environment.
- Strong organizational skills.
- Competency with business software (MS Word, Excel, Outlook and PowerPoint).
- General knowledge of computers and data entry.
- Ability to understand and administer the Illinois Vehicle Emissions Program rules and regulations.
- Ability to adapt to changes in the Program operations, procedures and updates.
- Ability to work in a fast-paced environment
- Ability to understand and communicate the Illinois Vehicle Emissions Program rules and regulations
- Bilingual Spanish speaking skills required
EDUCATION AND WORK EXPERIENCE:
- High School Diploma or equivalent; some college preferred.
- Two to four (2-4) years' experience in a Call Center/Customer Service environment required; previous lead experience preferred.
- Experience in successful conflict resolution preferred.
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
