Job Title: Fixed Operations Director
Summary
Manages efficient and profitable operation of the service, parts departments.
Essential Duties
· Forecasts goals and objectives for the departments and strives to meet them.
· Hires, trains, motivates and monitors the performance of the service and parts department managers.
· Prepares and administers an annual operating budget for the service and parts departments.
· Maintains reporting systems required by general management, Group Director and the manufacturer.
· Attends managers meetings.
· Monitors the performance of the service, parts departments.
· Strives for harmony and teamwork within the departments and with all other departments.
· Understands, keeps abreast of, and complies with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
· Understands and ensures compliance with manufacturer warranty and policy procedures.
· Holds weekly department meetings.
· Establishes and maintains good working relationships with customers to encourage repeat and referral business.
· Fosters professional employee development and coordinates with department managers to determine need for advanced training.
· Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
· Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
· Handles customer complaints immediately and according to dealership’s guidelines.
· Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
· Develops dealership service and parts pricing plans and recommends to dealer or general manager.
· Works with parts and service managers to find ways to improve the overall profitability of the dealership.
· Keeps abreast of new equipment and tools available and recommends purchases.
· Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
· Serves as liaison with factory representatives.
· Maintains safe work environment.
· Maintains a professional appearance.
· Other duties as assigned.
Marginal Duties
Will be tied to pay plan, such as CSI, Service and Parts performance metrics.
Education and/or Experience
- Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Minimum 7 years related experience and/or training; or equivalent combination of education and experience.
Language Skills
- Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Title: Fixed Operations Director
Department: Fixed-Ops - Trophy
Reports To: General Manager of the Store – Group Fixed-Ops Director
Prepared By: Ahmad Watar – Group Fixed-Ops Director
Prepared Date: 01/07/2026
Approved By: Ahmad Watar – Group Fixed-Ops Director
Approved Date: 01/07/2026
Job Type: Full-time
Pay: $120,000.00 - $200,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- automotive service management: 7 years (Required)
- CDK: 2 years (Required)
Work Location: In person
