Work Location: Ascend Nonprofit Solutions
Division/Department: Sexual Trauma Resource Center (STRC)Survivor Resource Center (SRC)
Reports To: Advocate Supervisor
Supervises: Interns and volunteers as assigned
Employment Status: Full-Time, Non-Exempt
Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, human trafficking, and child maltreatment through the following responsibilities:
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Use a trauma-informed, client-centered approach to provide:
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Intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals, as applicable.
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Act with the client's needs in mind to provide long-term advocacy and case management services to the extent possible.
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Provide hospital response as needed.
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Ensure coordinated client care with key community partners, including onsite support at hospitals and within local law enforcement agencies, as necessary.
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Accompany victims of child and adult sexual abuse, human trafficking, and domestic violence to hospitals, police departments, or court during regular work hours and on-call as needed.
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Educate clients on the protective order process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.
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Provide occasional courtroom support and crisis intervention for clients, as directed by the supervisor.
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Facilitate support groups.
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Maintain a caseload of advocacy clients.
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Manage and supervise volunteers and interns as programmatically necessary and as assigned by the supervisor.
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Participate in community multi-disciplinary team meetings where client cases are reviewed and advocate on behalf of clients when appropriate.
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Maintain confidential, accurate, and up-to-date client, stakeholder, intern, volunteer, program, and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge, and Paycom.
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Research, write, and manage grant reporting and grantor relationships as assigned by the supervisor.
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Adhere to agency and program procedures related to documentation, Critical Incident Reports, and Client Satisfaction Surveys.
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Participate in Quality Assurance processes.
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Increase awareness of victimization, prevention, and available resources through public speaking and media requests, as assigned.
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Participate in community meetings and committees as assigned.
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Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
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Support the agency mission by participating in outreach activities, community meetings, and committees as requested.
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Stay informed of best practices, developments, and trends related to trauma and victimization, including intimate partner violence, sexual violence, human trafficking, and child maltreatment.
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Attend training courses assigned or approved by the supervisor.
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Maintain required licensure and certifications as necessary.
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Perform other duties as assigned to support overall agency effectiveness.
The Advocate is expected to demonstrate all agency and program competencies, including:
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Action Oriented / Planning and Organizing
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Adaptability
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Building Trust
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Client Focus
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Technical and Professional Knowledge and Skills
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Time Management
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Required: High School Diploma, GED, or equivalent experience
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Preferred: Experience working with victims or in human services
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Language Preference: Spanish-speaking preferred
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Light work, including exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, twist, carry, push, pull, or otherwise move objects, including the human body.
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Ability to perform close vision, distance vision, color vision, depth perception, and focus adjustments necessary for accurate and thorough work.
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Ability to reach, stand, crouch, walk, sit, twist, talk, hear, finger, grasp, and perform repeated motions.
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Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Employees must have access to reliable transportation to meet job requirements in a timely fashion.
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This position may require work outside typical business hours, as the agency provides services 24/7.
