Position Overview
At the Sally Wolff State Farm Agency, our Account Managers play a key role in building strong customer relationships and delivering exceptional service. This position is ideal for someone who is proactive, detail-oriented, and passionate about helping people protect what matters most.
You will work directly with new and existing customers to manage accounts, identify coverage needs, and provide solutions that create long-term value and trust.
Key Responsibilities
- Build and maintain strong relationships with new and existing customers
- Review customer accounts and proactively recommend appropriate insurance products and coverage options
- Assist clients with policy changes, billing questions, and claims support
- Follow up on leads, quotes, and cross-selling opportunities
- Ensure accurate and timely processing of policy updates and documentation
- Work collaboratively with team members to meet agency goals and deliver a seamless customer experience
- Maintain a high level of professionalism, integrity, and confidentiality
Qualifications
- Strong communication and interpersonal skills
- Customer-focused mindset with a passion for helping others
- Ability to multi-task and stay organized in a fast-paced environment
- Problem-solving skills and attention to detail
- Self-motivated with a strong work ethic and initiative
- Previous customer service or sales experience preferred
- Insurance experience and licensing is a plus (must be able to obtain MN Property, Casualty and Life License)
What We Offer
- Earn a competitive base salary (range shown in the posting) plus commissions and bonuses — with unlimited earning potential based entirely on your sales performance)
- PTO
- Paid training and licensing support
- A positive, team-oriented work environment
- Opportunities for growth and advancement within the agency
- The ability to make a meaningful impact in your community
