Help Desk Engineer (Tier 1/2), Managed Service Provider
Location: Minneapolis, MN 55430 (our Brooklyn Center office, just north of Minneapolis) Pay: $25 to $35 per hour, based on demonstrated technical expertise Schedule: Full-Time, Monday through Friday, in person Benefits: Health insurance, paid time off, SIMPLE IRA with company match, paid certification training
Why Join RYMARK?
At RYMARK, we're more than just an IT provider. We're a trusted partner for small- to mid-sized organizations, and our tight-knit team delivers world-class IT support with a personal touch. If you're passionate about solving problems and making technology work for people, you'll feel right at home here.
What we offer:
- Competitive pay ($25 to $35/hr depending on experience; top of range requires demonstrated, independent server and firewall experience)
- Paid certification path: earn an additional $1.00/hr when you obtain your WatchGuard Network Security Essentials certification or applicable certifications. RYMARK pays for the training and testing.
- Health insurance, paid time off, and a SIMPLE IRA with company match
- Hands-on ownership of real infrastructure: Microsoft 365, Azure AD, ConnectWise, servers, and firewalls
- A collaborative, supportive team with a clear growth path from Tier 1 to Tier 2
What You'll Do
- Resolve client issues quickly and completely by phone, email, and onsite, so their teams stay productive
- Keep client environments healthy by troubleshooting and administering Microsoft 365 and Azure AD
- Own the infrastructure that keeps clients running: support and maintain server environments, networks, and firewalls
- Keep tickets moving and clients informed through ConnectWise, from first response to resolution
- Turn technical fixes into plain-language wins clients understand and trust
- Adapt quickly as technology and client needs change
What We're Looking For
- 1+ year of help desk experience OR an Associate's degree in IT
- Microsoft 365 administration/support experience
- Familiarity with ticketing systems (ConnectWise a plus; we'll train)
- Valid driver's license and reliable transportation for onsite client visits
- Strong communicator who thrives in fast-paced environments
- Team player who enjoys building client relationships
Preferred (Tier 2, qualifies for the top of the pay range):
- Hands-on experience standing up or administering Windows Server environments, where you owned the outcome rather than working alongside a team that did
- Direct experience configuring and managing firewalls (WatchGuard, Meraki, SonicWall, Fortinet, or similar)
- Azure AD / Microsoft Entra administration
- MSP experience supporting multiple client networks
Our Core Values
- Customer-First Approach: We put client needs first, delivering dependable support with prompt, meaningful responses to keep operations running smoothly.
- Problem Solving: We use a refined six-step process to tackle IT challenges and provide solutions that align with client goals.
- Best-Practice Solutions: Built on integrity, honesty, and transparency, our IT solutions are designed to earn trust and build lasting partnerships.
- Peace of Mind: Through advanced security measures, we protect organizations from cyber threats so clients can focus on their success.
- Team Players: With a collaborative spirit and high standards, we bring out the best in each other and strive to exceed every goal.
Ready to Apply?
Grow your IT career with a team that values your skills and invests in your future, including paying for your certifications. Apply today to join RYMARK!
Pay: $25.00 - $35.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Application Question(s):
- How many years of experience do you have providing IT support specifically within a Managed Service Provider (MSP) environment?
- Have you personally stood up or managed a server environment, or configured and managed a firewall? If yes: name the platform(s), the number of users supported, and when you last did this.
- Briefly describe a time you had to explain a complex technical solution to a non-technical client. How did you ensure they understood?
- Describe your experience managing Microsoft 365 environments and ticketing systems (like ConnectWise).
Work Location: In person
