Required:
Excellent verbal and written communication skills; with effective charting practices.
Excellent organizational, time-management and priority-setting skills.
Strong clinical skills with a knowledge of care needs for elderly, disabled, and/or frail populations and has applied knowledge of End-of-Life care.
Customer Service Skills: Provision of excellent customer service required due to frequent communication with providers, members and interdisciplinary team.
Technical Skills: Must be computer literate and proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams). Ability to effectively utilize computer and appropriate software and interacts as needed with L.A. Care Information System.
Ability to maintain strict member confidentiality and complies with all HIPAA requirements.
Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
