As a Sales Associate, you will be the welcoming face of Tandy Leather, responsible for greeting and assisting customers both in-store and over the phone. Your role is crucial in maintaining the store's overall presentation and providing exceptional customer service. We seek individuals who are fun, friendly, outgoing, and hard-working, with a passion for retail, crafting and a desire to help others learn the timeless art of leathercrafting. While previous sales experience is a plus, it is not mandatory. Bring your smile and personality every day! Join Tandy Leather and be part of a team that loves leathercrafting and providing an exceptional customer experience!
JOB TITLE
Retail Sales Associate
REPORTS TO
Store Manager
LOCATION
Store Location
RESPONSIBILITIES
Customer Service and Sales
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Greet customers warmly in person and over the phone, demonstrating excellent customer service in an engaging and professional manner.
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Assist customers in selecting products, answering questions, sharing product knowledge, and recommending Tandy products.
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Use active listening to understand customer needs, make helpful suggestions, and strive to close sales.
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Inform customers when orders are ready for pickup or provide status updates, ensuring they receive their receipts and items.
Store Operations
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Accurately process purchases and returns using the POS system and internal computer systems.
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Help with receiving and stocking merchandise and maintaining inventory accuracy.
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Follow opening/closing procedures, prepare displays/signage, and ensure a clean, organized retail space.
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Create or update customer profile records.
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Alert management to potential security issues.
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Perform other duties as assigned to support store operations.
Leathercrafting & Product Knowledge
Learn product attributes, differentiate between products/features, and demonstrate product functions and purposes to customers.
Show willingness to learn and teach classes to customers, enhancing their knowledge and skills.
QUALIFICATIONS
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Motivated by providing exceptional customer service and driven to achieve retail sales.
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Personable and able to engage with a diverse range of customers.
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A team player who can work efficiently both independently and as part of a team, maintaining self-motivation.
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Adaptable and able to thrive in a fast-paced environment, shifting between multitasking and focused tasks as needed.
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Willing to work varying schedules, including weekends and holidays, based on business needs and seasonality.
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Physical ability to be on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
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Committed to following all company guidelines, policies, and procedures.
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Basic computer skills are required.
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Excellent written and verbal communication skills.
PHYSICAL DEMANDS
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Constantly moving and standing for at least two consecutive hours.
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Lifting up to 30 lbs.
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Stooping, kneeling, and crouching.
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Climbing ladders.
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Reaching for items above eye level.
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Involves close vision, color vision, depth perception, and focus adjustment.
