ROLE
- Relies on extensive experience and judgment to plan and accomplish work related goals
- Perform a extensive amount of extremely difficult and challenging work related tasks
- Requires no direct supervision while leading and directing others
- Support start-up and commissioning activities for assigned projects
- Ensure sufficient man-power on site each day to perform start-up and site testing work
- Assist during start-up and commissioning as necessary, depending upon man-power availability and site location
- Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
- Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
- Provide first level of tech support assistance to speed up problem resolution
- Provide daily status reports to Service management and sales rep
TECHNICAL
- Render on site and phone assistance to customers.
- Communicate with appropriate Technical Support/Engineering on equipment issues
- Provides Technical Support on-site or via Telephone to CE’s
- Assist contractors as required during installation and commissioning of assigned projects
- Provides OJT to CE’s on various types of equipment in the field
- Implement Field Change Notices (FCN) according to published guidelines
- Keep current on Safety Bulletins, Field Change Notices, and Service Tips
QUALIFICATIONS
- Required experience (One of the following)
- Minimum 10 years relevant industry/commercial experience and leadership experience
- Six years military experience in a related field plus 5 years Liebert product experience
- Required education
- Must have High School Diploma or a accredited GED
- 1-2 year HVAC Diploma or Technical School Degree
- EPA 608 refrigerant license – Level 2 or Universal
- Interpersonal Skills
- Professional
- Leader
- Reliable
- Team Player
- Must be very proficient with electrical / electronic test equipment and fundamentals
- Must be very proficient in reading and interpreting electrical line diagrams and blueprints
- Technical skills
- Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions
- Independently perform fix/repair techniques based on knowledge
- Ability to perform proper brazing techniques
- Capable of completing tasks and return unit to full operating conditions
- In depth knowledge on Liebert Products and the ability to lead
- Capable to train and supply instructions to other CEs
- Ability to summarize and report all work related tasks performed
- Project Management skills & experience a plus
- Strong skill sets:
- Ability to schedule and coordinate work schedules for other associates and subcontractors
- Ability to provide technical support via telephone or in person to other associates or vendors
- Ability to instruct on the job training to other associates
- Ability to delegate work activities to associates in a work group based upon skill level
- Outstanding communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Superior organizational and planning skills
- Computer skills
- Mechanical aptitude
- Strong communication skills
- Ability to communicate with all levels within the customer organization
- Strong verbal communication
- Excellent written skills
- Able to manage stressful situations
- Excellent time management ability, capable of working without direct supervision.
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
Work Location: In person
