Service Operations CoordinatorPay: $52,000 - $58,000Position Summary
Ace Screen Repair and More is seeking a highly organized and customer-focused Service Coordinator to manage the daily scheduling and coordination of our service department. This position serves as the primary point of contact for customers and service technicians, ensuring projects are scheduled efficiently, materials are available, and work is completed on time and according to contract requirements. The ideal candidate is detail-oriented, possesses strong communication skills, and thrives in a fast-paced environment.
Key Responsibilities
- Schedule and coordinate daily service appointments for field technicians.
- Manage technician schedules to maximize efficiency and productivity.
- Answer incoming phone calls and respond promptly to customer emails.
- Monitor and respond professionally to Google reviews and customer feedback, addressing complaints and ensuring customer satisfaction.
- Coordinate with the service team to ensure all required materials are ordered, available, and delivered before scheduled work.
- Track project progress to ensure jobs are completed accurately, on time, and in accordance with customer contracts.
- Prepare and maintain work orders, service documentation, and customer records.
- Calculate technician pay based on standard pricing and completed work.
- Prepare customer proposals and estimates when required.
- Communicate scheduling updates and project status with customers and internal team members.
- Assist with resolving scheduling conflicts and service-related issues.
- Maintain accurate records within the company's scheduling and ERP software systems.
- Support the service department with additional administrative duties as needed.
Desired Skills
- Scheduling and dispatch coordination
- Customer service and conflict resolution
- Project coordination
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Team collaboration
- Professional communication
Qualifications
- Previous experience in service scheduling, dispatching, or office coordination preferred.
- Experience working in the construction, contractor, home services, or service repair industry is preferred.
- Experience using contractor scheduling software is strongly preferred.
- Experience with ERP software is required.
- Experience with Field Pulse is a plus.
- Strong computer skills, including Microsoft Office and cloud-based software.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize multiple projects in a fast-paced environment.
- Professional customer service skills with the ability to resolve customer concerns effectively.
- Ability to perform basic mathematical calculations for pricing, payroll, and job costing.
Physical Requirements
- Ability to sit for extended periods while working at a computer.
- Ability to professionally communicate by phone and email throughout the workday.
- Occasionally lift office materials up to 20 pounds.
Benefits
- Competitive Salary Compensation
- Paid time off
- 401K, Medical, Dental, Vision
- Opportunities for professional growth
- Supportive team Environment
This position plays a vital role in ensuring efficient operations, exceptional customer service, and successful completion of service projects while supporting both customers and field technicians.
Pay: $52,000.00 - $58,000.00 per year
Work Location: In person
