Description:
Position Summary:
The Service Project Coordinator attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Responsibilities:
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Manage all parts orders
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Receive in-coming parts and service calls.
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Research component specific issues.
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Quote part pricing in accordance with ABEC, Inc. policy.
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Complete parts orders.
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Ensure on-time delivery of parts orders.
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Update and maintain all parts listings.
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Assist Project Manager with Service Department project issues
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Recommend improvements to the current system.
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Support research for new project pricing and quotes.
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Verify compliance with company procedures.
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Maintain safe working environment.
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Comply with all safety requirements and standards.
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Execute other tasks as assigned
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Ability to travel when required
Requirements:
- High School Diploma or equivalent
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2 years in customer service or manufacturing
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Knowledge or experience with ABEC’s database, parts system, and company procedures
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Strong detail orientation and excellent communication/listening skills
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Schedule flexibility
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Knowledge of Microsoft Office Word, Excel and Outlook
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General office practices and procedures
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Understand and carry out oral and written directions independently
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Ability to build rapport while identifying customers' needs
