- Oversees and manages Card Services programs including Gift Card, Instant Issue, Credit Card, Debit/ATM Card and IRA Programs as well as ATM and Interactive Teller Machine maintenance and cash management. Process in a backup capacity when needed.
- Manages vendor relationships, problem resolution/open cases with vendors as needed. Performs quality reviews for department and branches. Manages card base to keep clean data. Provides support for Branch and Contact Center Teams. Collaborates with Loss Prevention Solutions to detect and prevent card fraud.
- Communicates, facilitates, and manages responses to Team Members questions or identifies areas of needed education through a variety of communication tools including email, intranet communications, training, and team meetings. Assists in the coaching and training of Member Operations Card Services Specialists in this area of responsibility.
- Leads projects assigned to help identify and assist in the development and implementation of process improvements within the department. Assists management with project work related to new products, services or upgrades to existing products and services. Escalates issues through the appropriate channels and follows up with additional results and findings.
- Manages and approves timecards, Team Member time off requests and oversees overtime. Acts as point of contact for Card Services Support Specialists for escalated issues and brings issues to Card Services Manager as needed.
Required
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High School or Equivalent or better
Preferred
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1-3 years related experience or better
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Equivalent combination education & experience or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
