About Mary’s Mercy Center:
Mary’s Mercy Center (MMC) operates a transitional housing program for mothers with young children called Mary’s Haven. Mary’s Haven provides a structured environment that promotes recovery and the development of interpersonal, educational, professional skills, in addition to parenting and programming for healthy child development. MMC’s housing programs are designed to promote sobriety with an emphasis on preparing residents for permanent, independent living. Staff works with our residents to build strength, aspiration, and willpower to make lasting changes.
POSITION SUMMARY:
Under the supervision of the Supervising Case Manager (Resident Assistant), Case Managers are responsible for maintaining a safe, comfortable, and secure environment for residents, their children, staff, and visitors at Mary’s Haven. Case Managers will work directly with residents, and their children, to establish access to health, mental health, and social services based on the unique needs of each resident. The Case Manager will perform one-on-one case management, facilitate didactic groups, transport clients to and from appointments (in a company vehicle), maintain individual service plans, and make progress notes. Case Managers will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, staff, and partnering agencies. He or she will work cooperatively with all departments and multidisciplinary teams. The Case Manager will relay all pertinent information concerning a resident’s condition to his/her supervisor.
Duties and Responsibilities:
- Report to the Supervising Case Manager (Resident Assistant)
- Assist with applications for social services
- Maintaining accurate social service progress notes
- Obtaining information from community social health and welfare agencies in order to meet the resident’s needs
- Plan and organize time and duties to efficiently maintain caseload
- Protecting each resident’s file and data with confidentially per HIPAA standards
- Abiding with all facility policies and procedures including not disclosing user ID codes and passwords
- Monitor resident rooms for cleanliness.
- Ensure that all residents are maintaining the common areas and cleaning up after themselves
- Ensure that residents are following the house rules, including, but not limited to, lights out and curfew
- Ensures a sober living environment and adheres to all agency policies pertaining to substances and contraband
- Observe and report any unusual behaviors or potential conflict between residents and make attempts to find appropriate resolution
- Monitor proper use of household items or equipment
- Report all necessary repairs or maintenance requirements
- Observe and report any unusual activities that may pose a safety or nuisance issue for residents and/or neighbors.
- Maintain inventory of household supplies (i.e., cleaning supplies, house linens, utensils, etc.)
- Review house rules and complete intake process for all new residents and ensure resident compliance with sober living home rules.
- Conducts program orientation, search belongings, collects unauthorized items to be placed in a secured area, and perimeter checks to ensure the safety of all patients.
- Ensures safe care to patients adhering to policies, procedures, and standards of care.
- Performs other duties and tasks as required.
Required Knowledge, Skills, and Abilities:
- Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic.
- Must demonstrate ability to de-escalate situations using verbal techniques.
- Must be able to work independently.
- Must possess a reading and writing level that provides for clear expression and/or understanding of assignments related to the job description.
- Ability to represent the company well in interactions, both inside and outside of the facility
Minimum Qualifications:
- Must have a valid driver's license and driving record that meets the standards of the company’s auto insurance provider.
- Must be able to comply with all background check protocols outlined in AB 506.
Preferred Qualifications:
- Experience working with families, particularly those who have experienced various forms of trauma.
- Experience working with substance abuse recovery programs.
- CPR and First Aid certified.
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
