JOB TITLE: Service Liaison
REPORTS TO: Program Manager
EMPLOYMENT STATUS: Non-Exempt
TIME COMMITMENT: Full-time
BARGANING UNIT: Local Union #1991, IUPAT, AFL-CIO
STARTING SALARY: $24.00 hr
ORGANIZATION
The mission of BOSS is to help homeless, poor, and disabled people achieve health and self-sufficiency, and to fight against the root causes of poverty and homelessness. The organization was founded in 1971 by a group of volunteers from the Hillel Streetwork Project in Berkeley who responded to the needs of mentally ill individuals being released to the streets by state hospital closures. Today, BOSS develops solutions to mass homelessness, mass incarceration and community violence and is dedicated to the inclusion of people marginalized by addiction, trauma, criminality, incarceration, poverty, racism, sexism, homelessness and violence with an intentional focus on four areas of service with Housing Security, Criminal Justice Reentry,
Neighborhood Safety, and Social Justice Programs and services. BOSS works one-on-one with each family and each individual to help them achieve stable income, permanent affordable housing, and lasting wellness.
POSITION DESCRIPTION
The Service Liaison is responsible for monitoring activities and security of residents of the facility and for ensuring compliance with program rules and expectations.
He/she is also responsible for ensuring the safety of residents and the security of the program. Service Liaison also provides direct support to residents as needed.
Essential Functions (Duties and Responsibilities):
- Ensure a safe and manageable living environment for site residents.
- Monitors residential areas, is visible and continuously interacts with residents.
- Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.
- Maintain resident sign-in/out log as well as all other logbooks and records.
- Responsible for data collection using the HMIS database.
- Conduct periodic inspections of the facility and grounds through periodic rounds or CCTV monitoring to ensure security of facility.
- Performs routine janitorial, laundry, and kitchen cleaning duties to ensure a safe and hygienic environment
- Assist residents within limits in processing issues and problem-solving.
- Monitor medication and log consumption in accordance to the medication policy of the program.
- Consults with direct supervisor or supervisor on-duty regarding residents’ personal needs, behavior and service planning.
- Engages in de-escalating conflicts as they arise and call on emergency services (Oakland Fire Department, Ambulance, Police) on an as-needed basis.
- Ensures that only authorized vehicles and authorized people are on site.
- Ensures that quiet hours are maintained from 10:00pm to 6:00 am each night.
- Assumes on-call responsibilities, as assigned.
- Performs other duties as assigned.
REQUIREMENTS:
Education and Experience:
- Education and Experience:
- High School Diploma or GED required
- CNA certificate (active status)
- Possess or be able to obtain CPR and First Aid certification.
- Position requires routine TB (Tuberculosis) testing and documentation.
- Background checks required.
- Able and willing to travel locally as needed.
Qualifications/Abilities:
- Knowledge of issues facing program participants (e.g. substance use, mental health, domestic violence, resources for undocumented individuals, workplace reintegration, etc.).
- Looking for someone who sees this as more than just a job. Someone who sees their role as that of working with program participants to become stable, economically, mentally and physically.
- Sensitivity to the needs of singles and homeless families; Able and willing to work with diverse staff and participant populations. Looking for someone who is caring and compassionate. Must demonstrate a willingness to work with participants from a service, strength based model, supporting clients in finding financial, emotional and physical stability.
- Supportive, patient, responsible, energetic and a team player.
- Must be able to document incidents and other relevant information. Looking for someone who can adhere to agency expectations for maintaining logs, writing reports, and inputting data regarding clients through the use of the computer.
LANGUAGE SKILLS:
Ability to read and comprehend instructions, short correspondence, memos, business correspondence and all other mental health related documents. Ability to write clear, concise and accurate correspondence.
Effective oral and written communication skills.
REASONING ABILITY:
Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form. Demonstrated skill with problem solving techniques.
PHYSICAL DEMANDS:
Essential functions of the position may require use of a telephone, work at a standard computer terminal and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, lift and carry
40 pounds, bend and climb ladders. Must be able to navigate several flights of stairs many times a day.
MENTAL DEMANDS:
This position requires the individual to work with minimal supervision. Guidance is available as necessary, however, the individual is expected to be able to function autonomously and make individual decisions when appropriate. Position does require ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise and/or level of distractions in the work environment are usually moderate.
CONCLUSION:
This job description is intended to convey information essential to understanding the scope of the Full-time Permanent Behavioral Health Technician. On-Call Behavioral Health Technicians will have fewer responsibilities. position It is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities or working conditions associated with the position. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice.
Nothing in this job description, nor by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type Employment is “Just Cause” and may be terminated at any time by the employer with cause.
BOSS is committed to the principle of equal opportunity in education and employment. BOSS does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability in admission to, access to, treatment in, or employment in its programs and activities.
Black, Indigenous, People of Color, and individuals with lived experience are highly encouraged to apply
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Social work: 1 year (Preferred)
License/Certification:
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Relocate:
- Oakland, CA 94605: Relocate before starting work (Required)
Work Location: In person
