Join the Ted Britt Automotive Group Team! We are looking for an experienced and customer-focused Automotive Service Advisor to join our Quick Lane location. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is passionate about providing exceptional customer service.
Responsibilities
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Assist customers with their vehicle service needs from check-in to delivery.
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Provide accurate cost estimates and repair recommendations.
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Coordinate repairs with technicians and communicate updates to customers.
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Review completed work and ensure customer satisfaction.
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Promote additional maintenance services and maintain profitability goals.
Qualifications
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High school diploma or equivalent required; associate degree preferred.
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Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
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Strong knowledge of vehicle systems, maintenance, and repair processes.
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Proficiency in dealership management systems (Reynolds preferred).
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Excellent communication, organizational, and multitasking skills.
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Ability to build trust and rapport with customers and technicians.
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Proficient in Microsoft Office and general computer applications.
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Valid driver’s license with a clean driving record.
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Professional appearance and positive attitude.
Compensation & Benefits
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Competitive base pay plus commission opportunities
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Medical, Dental, and Vision Insurance
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LegalShield Coverage
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Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
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401(k) with Employer Match
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Paid Sick Leave, Vacation, and Holidays
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Ongoing training and professional development
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Employee discounts on vehicles, parts, and services
#ID26 #Ford
