Job Summary
We are a PRIVATELY owned busy multi doctor practice in Greer and have been in business for 45 years! We are looking to add to our team!
We are open 7:30-6pm Monday-Friday. Absolutely NO WEEKENDS!! Ever!!
We are seeking an energetic and detail-oriented Customer Service Representative to join our dynamic team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring a seamless experience. Your enthusiasm and organizational skills will help foster positive relationships, resolve inquiries efficiently, and contribute to the overall success of our office operations. This paid position offers an exciting opportunity to develop your communication and administrative expertise in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, and live chat, demonstrating excellent phone etiquette and professional communication skills
- Manage multi-line phone systems to handle high call volumes with efficiency and friendliness
- Maintain accurate records through data entry, filing, and updating client information in spreadsheets and customer management software such as QuickBooks
- Assist with office management tasks including calendar management, appointment scheduling, and front desk responsibilities
- Support administrative functions like proofreading documents, preparing reports, and managing office supplies using productivity software such as Microsoft Office and Google Workspace
- Provide exceptional customer support by addressing concerns, offering product or service information, and ensuring client satisfaction
- Perform clerical duties including filing, document organization, and maintaining office records with high attention to detail
Requirements
- Proven experience in office management, administrative support, or customer service roles with strong organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, spreadsheets, and data entry tools, Avimark a plus!
- Technical proficiency with computer literacy including typing speed and accuracy; familiarity with QuickBooks is a plus
- Excellent phone communication skills with experience handling multi-line phone systems and phone etiquette
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Previous experience as a dental or medical receptionist or personal assistant is advantageous
- Strong organizational skills with the ability to manage multiple tasks efficiently while maintaining productivity software workflows
- Knowledge of clerical procedures such as proofreading, filing, and calendar management
- Ability to work independently with excellent time management skills in a fast-paced environment
Join us to be part of a vibrant team dedicated to delivering outstanding customer service while growing your professional skill set!
We also like ice cream! A LOT!!
Pay: $14.00 - $17.00 per hour
Work Location: In person
