Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
The Field Ops Training Coordinator supports the Field Ops Training team by helping manage the operational, administrative, reporting, and logistical work that keeps training programs running smoothly. This role maintains accurate training records, supports LMS and Airtable workflows, coordinates training logistics, manages field-facing requests, and helps ensure new hire training and compliance processes are completed accurately. It reports directly to the Senior Manager of Field Ops Training.
This is a salaried, local in-office role Monday through Thursday, with a work-from-home option on Fridays. The role is ideal for someone who is highly organized, detail-oriented, comfortable learning new systems, and able to communicate clearly with training partners, field leaders, and cross-functional teams.
Manage the Field Ops Training inbox by reviewing, prioritizing, responding to, or routing requests appropriately.
Support LMS administration, including enrollments, attendance tracking, learner records, reporting, and troubleshooting course access or completion issues.
Track and communicate outstanding training requirements, missing completions, and required follow-up for new hires, Guardrail training, and other required training processes.
Maintain Airtable records, dashboards, forms, and workflows, including basic checks to ensure automations and reporting processes are functioning as expected.
Support training logistics, including travel coordination, attendance documentation, live session preparation, and meeting support.
Prepare or update training materials, slide decks, reporting summaries, and partner meeting materials as needed.
Troubleshoot common field training issues, such as broken modules, missing enrollments, access issues, inaccurate records, or unclear completion requirements.
Provide light project management support for Training team initiatives by tracking tasks, deadlines, deliverables, and follow-ups.
Ability to learn and work within systems such as an LMS, Airtable, Asana, Google Workspace, Microsoft Office, or similar tools.
Experience supporting training operations, learning and development, field operations, onboarding, or compliance-based programs.
Experience with LMS administration, course enrollment, learner records, attendance tracking, or completion reporting.
Experience with Airtable, Asana, Google Sheets, Excel, or similar project/data management tools.
The ideal candidate is dependable, detail-oriented, curious, and service-minded. They enjoy creating order, keeping systems clean, solving problems, and helping others get the information they need. They can balance accuracy with urgency, communicate proactively, and follow through on details without needing heavy oversight and are highly proactive and good at preempting needs and fulfilling them.
This role is a strong fit for someone who enjoys operational coordination, recurring processes, system maintenance, and being the person others can rely on to keep important work moving.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
