Are you tech-savvy, customer-focused, and great at solving problems? We’re looking for an IT Help Desk Technician to provide dependable technical support and keep users connected, productive, and secure.
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Provide technical support by phone, email, and in person
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Deliver professional, friendly customer service
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Troubleshoot hardware, software, and network issues
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Install, configure, and maintain computers, software, and related systems
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Document technical issues, solutions, and support activities
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Support and troubleshoot Electronic Health Record (EHR) systems
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Help maintain HIPAA compliance, data security, and system availability
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Escalate complex technical issues when necessary
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Strong troubleshooting and problem-solving skills
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Excellent communication and customer service abilities
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Knowledge of computer hardware, software, and basic networking
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Ability to explain technical information clearly to non-technical users
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Strong attention to detail and documentation
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Ability to handle sensitive information with professionalism and confidentiality
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Previous IT help desk or technical support experience preferred
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Healthcare IT or EHR experience is a plus
You’re someone who enjoys helping people, stays calm when technology isn’t cooperating, and can balance technical know-how with excellent customer service.
Ready to put your IT skills to work? Apply today!
Apply Today: www.expresspros.com/stjosephmo
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