Job Summary
We are seeking a dynamic and detail-oriented Medical Collections Specialist to join our collections team. In this vital role, you will be responsible for managing the collection of outstanding medical accounts, ensuring timely payments, set up payment plans, and update account information.
Responsibilities
- Review and analyze accounts
- Communicate professionally with clients and patients
- Follow up on outstanding balances through phone calls, emails, or written correspondence to expedite payments
- Maintain detailed records of collection efforts, payment histories, and account statuses
- Stay current with industry regulations and updates in collection procedures to ensure compliance
- Collecting Medical Debt.
- Manage individual Call list (Inbound/outbound phone calls, send notices, process payments).
- Negotiate payment plans for owing balances.
- Prepare/gather information for potential lawsuits.
- Min. 1 year of customer service experience preferred.
- Monthly Bonus incentives.
Requirements
- Proven experience in collections, or related roles
- Excellent communication skills with the ability to negotiate effectively while maintaining professionalism
- Attention to detail with strong organizational skills for managing multiple accounts simultaneously
- Prior customer service experience is preferred
Join our team as a Medical Collections Specialist and play a crucial role in ensuring the financial health of our organization while delivering exceptional service.
Pay: From $14.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
