About the Role
Quest Physical Therapy is seeking a friendly, organized, and service-driven Patient Advocate to join our team in Issaquah. This full-time role is essential in delivering an exceptional patient experience—from the first phone call through the full course of care.
As the first point of contact for many of our patients, you will help create a welcoming environment, ensure smooth scheduling, and support patients throughout their rehabilitation journey.
What You’ll Do
- Schedule appointments and help manage patient treatment plans
- Provide outstanding customer service by addressing patient questions and concerns
- Collaborate closely with our clinical team to ensure seamless patient care
- Verify insurance coverage and manage prior authorizations.
- Assist with billing-related inquiries
- Maintain accurate patient records and documentation in compliance with HIPAA regulations
- Help create a positive, professional, and welcoming clinic environment
- Opportunities for career growth and advancement are available at Quest
What We’re Looking For
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- A positive, patient-first attitude with strong attention to detail
- Experience in a healthcare or customer service role (nice to have, not required)
- Familiarity with medical terminology or insurance processes (nice to have, not required)
- Experience using electronic health record (EHR) systems (nice to have, not required)
About Quest Physical Therapy
Quest Physical Therapy has been a trusted provider of physical therapy services in Issaquah since 2010. Founded by Anthony and Laura Yengo, we are committed to delivering personalized care and exceptional outcomes. Our team takes pride in creating a supportive, growth-oriented environment where both patients and staff thrive.
Why Join Quest?
- Full-time, stable position with consistent hours
- Supportive, team-oriented culture
- Meaningful work helping patients improve their lives
- Opportunities for professional growth and development
- Established, respected practice in the Issaquah community
