Mesa Community College is seeking a College Enrollment Navigator to serve as a welcoming first point of connection for students. This position represents the college in a positive, student-centered manner to grow the admissions pipeline and support college enrollment. The College Enrollment Navigator provides a high level of customer services and supports incoming and returning students through the onboarding process, including enrollment, and serves as a primary point of contact, guiding students step-by-step through key requirements and milestones. The role provides high-quality in-person and virtual assistance through walk-in services, phone, email, text, and web-based platforms, tours, and programming.
The Navigator delivers accurate, timely information throughout the enrollment cycle, including admissions, financial aid, institutional resources, advisor readiness, and registration procedures. Using a case management approach to the admissions pipeline, the position coordinates onboarding activities, tracks student progress through key milestones, and ensures continuity of support until students are fully prepared for a successful first term at MCC.
This role focuses on growing and strengthening the admissions and enrollment pipeline by ensuring timely completion of critical milestones for a successful first term. Responsibilities include proactive outreach, assisting walk-in students, reviewing and verifying documentation, supporting funding processes, and facilitating college-going readiness and course registration and improving outcomes and applicant conversion rates.
As a trusted guide for students and families, the Navigator provides high-level customer service and serves as a centralized resource that requires strong partnerships with departments across the college.
The Navigator utilizes Customer Relationship Management systems, Student Information Systems, and related technologies to document activities, monitor progress against goals, and manage student caseloads. The role also participates in college and district-wide events and initiatives that contribute to student success, retention, and community engagement.
