Reports To: Senior Box Office Agent
Part-time
Summary Description
Box Office Agents provide customer service and support during regular box office hours as well as evening and weekend events. This part-time role focuses on assisting patrons with ticket sales, exchanges, and inquiries while supporting the smooth daily operations of the box office. Agents maintain accurate records, help create a welcoming environment, and contribute to an efficient, professional, and guest-friendly experience for all patrons.
Schedule
This position will work in the Appell Center Box Office during regular business hours, Monday - Friday 9:30PM - 4:30PM, schedule to be determined. In addition, Box Office Agents are required to work evenings and weekends for events as needed, working up to 15-20 hours per week.
Essential Duties and Responsibilities
Customer Service
- Greet patrons and answer incoming calls
- Provide information about performances, events, and venue policies
- Assist patrons with tickets sales, exchanges and subscriptions
Ticketing and Administrative Support
- Process tickets and maintain constituent records in a CRM database
- Handle cash, check and card transactions accurately
- Perform clerical tasks such as filing, copying and other administrative duties
Event Support
- Support box office operations during evening and weekend events
- Assist patrons with will call and/or reprint tickets
- Coordinate with Front of House staff on seating or ticket related questions
Critical Success Factors
The critical success factors listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
- Personable
- Trustworthiness
- Technical Proficiency
- Conflict Resolution
- Adaptability
- Attention to Detail
Education and Experience
High school diploma plus at least 1 year of experience in customer service, box office, or office operations is required. Equivalent combinations of relevant skills and experience will also be considered.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, climb or balance. The employee is often required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Excellent hearing is essential.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
The activity level varies daily depending on a wide variety of circumstance many of which are out of the control of the employer or employee.
The noise level in the work environment is usually moderate but may be quite noisy.'
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Work Remotely
Job Type: Part-time
Pay: From $14.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
