Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers
-
Staffing, training, scheduling, coaching, motivating, and developing associates to high performance in handling calls and emails from employer clients relating to product information, policy information and procedures, and billing;
-
Providing support to customers with disputes or inquiries concerning billing processes or invoices;
-
Conducting audits on post issue phone calls and quality control on all administrative processes;
-
Establishing and monitoring team and individual associate scorecard goals and performance;
-
Completing and conducting quarterly performance reviews;
-
Assigning and monitoring workload and workflow to meet service standards; and
-
Determining staffing models to staff according to customer service standards;
-
Reviewing work of billing staff to ensure accuracy, resolving inconsistencies as needed;
-
Ensuring coordination with the business transformation department and worksite new business unit to ensure successful billing of new groups;
-
Tracking and monitoring worksite billing unit activity related to employer/client billing requests, customer complaints, and conservation efforts; and
-
Identifying, developing, and implementing process improvement changes for the worksite billing units.
-
Providing guidance to employer clients, producers, and other associates regarding regulations and procedures for the worksite billing units;
-
Ensuring compliance with company, state, and federal regulations, including privacy regulations related to customer information;
-
Investigating and resolving issues and complaints, along with DOI complaints and security incidents as needed;
-
Assuring worksite billing units’ associates are knowledgeable about products, procedures, and employer client business and billing;
-
Tracking and monitoring employer clients’ request follow-ups and outcomes; and
-
Assisting with employer and/or policyholder mailings and communications.
-
Serving as a member of various committees and implementation teams;
-
Project management for newly implemented processes and procedures; and
-
Process improvement planning and implementations.
-
Two to four years of experience in insurance or related field.
-
Three years of experience working in a supervisory capacity.
-
Accounting experience required.
-
Strong team management skills and ability to define priorities.
-
Ability to perform with a high degree of accuracy and attention to detail.
-
Professional oral and written communication skills.
-
Decision-making ability.
-
Advanced experience with MS Office, particularly MS Excel
-
Ability to solve problems, analyze situations and make decisions.
-
Ability to work independently.
-
Knowledge of group insurance is beneficial.
-
Talent required in purpose, focus, work ethic, competition, persuasion, relationship extension, team, positivity, stimulator, caring, arranger, and learner.
-
Bachelor’s degree in business or related field required.
-
May require work more than 40 hours a week to complete functions of position.
-
Following daily work schedules for appropriate coverage.
-
Hybrid position based in Lincoln, NE. Requires three days per week onsite and provides a hybrid schedule with two remote workdays.
-
We are not currently considering applicants in CA, CO, DC, HI, IL, MA, MD, MN, NJ, NY, VT, WA, for this position.
